Where can I buy Mission Workshop products?

You can find our bags at select dealers throughout the country, on our web site and at our retail location in San Francisco.

Where are Mission Workshop products manufactured?

From the initial design and prototyping to the actual manufacturing and finishing, every step of our bag's production goes down right here in America. Domestic manufacturing allows us to be hands on with every single iota of our product’s evolution, giving us the ability to evaluate and fine tune each step of the fabrication process and assure quality in every stitch.

Does Mission Workshop charge sales tax on orders?

Mission Workshop only charges sales tax to orders placed in California.

How does Mission Workshop ship orders?

We ship with UPS. UPS does not deliver on the weekend so if you order a bag by the deadline on Friday and have it shipped overnight the order will arrive on Monday. If you need to receive your order by a specific date (leaving town etc.) please indicate this in the comments section of your order form. Domestic orders will ship the same day if received before 12:00PM Pacific Time M-F. Depending on where you're located, ground shipping generally takes 3-7 days for delivery from time of shipment.

What is Mission Workshop's international shipping policy?

For European orders, please visit missionworkshop.com/europe

For orders to anywehere else (Africa, Asia, Austrailia, North America, South America), please use our main website. International orders will need to be verified and this may take us several days. We ship international orders by UPS and are not responsible for any additional duties or taxes the receiving country may charge. We will only ship internationally to the recipient address on file with your credit card company. This will be verified by a phone call to the issuing bank. All international orders will be shipped with UPS.

There may be duties and taxes added to your package by the destination country. You will be responsible for these upon delivery and are not included in your order total.

Where is my order?

We will generally ship your order within 24 hours unless it's a weekend or a holiday. If there's a problem with your order and we anticipate a delay we will contact you through email or phone. Tracking information will come to the email supplied on the order from and will be from "UPS quantum view". If you're concerned at all about your shipment feel free to contact us at orders@missionworkshop.com or 415-864-7225.

How long does Mission Workshop orders take to process?

Most orders typically processes within 24 hours being received except for weekends and holidays.

How do I wash my Mission Workshop bag?

The best way to wash your Mission Workshop bag is with water, yep, just water. You can either rub the dirt off with your hands or else you can scrub the pack with a soft brush. You should be able to get most of the dirt off this way. If you feel that you need to use soap, use a mild or pure soap and rinse the pack thoroughly to remove any residue. Don't use a dryer of any sort, just be patient and hang it up and wait for it to dry.

What is the Mission Workshop warranty policy?

We offer a lifetime warranty against defects in materials and craftsmanship. We back up our products so if you’re not happy for any reason let us know and we’ll do everything we can to remedy the situation.

Mission Workshop offers a Money Back Guarantee

If you're not satisfied with your purchase return the unused item in its original condition for a full refund, less shipping costs. Please return in a flat, unwrinkled condition or we won't be able to give a full refund.

How do I return something?

1. Get a Return Form: Click Here. You can also contact us and we’ll fax or mail one to you. It’s just that simple.

2. Complete the form: Tell us why you’re returning the item and if you want to exchange, refund, or repair the item. You can fill the form out while online and print it directly from your computer.

3. Get a Return Shipping Label: Click Here. Fill in your return address while online and print it directly from your computer. You can just fold the entire printed page in half and tape it to the box. You can also use your own shipping label or the label provided by the freight company you are using. Our therapist says we’re too accommodating, but in this instance, we don’t think that’s a bad thing.

4. Ship It: UPS, FedEx or the Post Office all deliver to our address. You can even dispatch a messenger to deliver it if you want. Be sure to include the completed Return Form or other instructions in the box. Please ship in a way that allows you to track your package because if we don’t receive it, we won’t be able to give you a refund. So it goes without saying, don’t entrust your delivery with the crazy guy on the corner who swears that he has forty toes. He’s just plain unreliable.

5. Check Your Email: if you included an email address with your return form, we will send you an email to notify you that your return has been processed and credited. Your refund or exchange should be processed within a couple of days after we receive your package. Please note that when assembling your package we also are big fans of candy, canned beer and sofa change, and though including any of the aforementioned items won’t necessarily guarantee a faster turn around, it certainly can’t hurt.

How long do refunds or exchanges take to process?

If you're not satisfied with your purchase and return the unused item in its original condition for a full refund, less shipping costs. It will be processed within 3 - 4 business days.

What is Mission Workshop's privacy policy?

Mission Workshop is committed to protecting your privacy. The information we collect is only used to process your order. We will never pass along your personal information or order details to outside parties unless it relates to the fulfillment of your order.

Is Mission Workshop's on-line shopping cart secure?

Security is uppermost in the minds of online shoppers. Mission Workshop uses Americart to handle your order who has partnered with ScanAlert, the leading Web commerce security firm, and who is tested daily by McAfee and backed by VeriSign SSL (secure socket layer) encryptions. Credit/debit card information is not stored on our database.

How do I keep up with Mission Workshop releases & events?

Submit your e-mail below, and Mission Workshop will send periodic newsletters regarding the release of new products and events at our retail store.

We'll include a removal link in any email sent, so you may leave the Mission Workshop list any time that suits you.

Your e-mail will not be shared with any third parties, and will be kept confidential and only used for Mission Workshop communications.