Mission Workshop

CUSTOMER SERVICE

CONTACT

40 Rondel Place, San Francisco, Ca 94103
Weekday Hours   10am - 6pm (PST)   Mon - Fri
Weekend Hours   12pm - 4pm (PST)   Sat - Sun
Phone   415-864-7225
E-Mail  Info@MissionWorkshop.com


DOMESTIC SHIPPING

We ship with UPS primarily for all destinations and with USPS by request. Orders placed by 2:00pm PST of in-stock items ship the same day. DZR shoes ship within 24 hours. If you have purchased a "back-order" item, please expect a two to three week wait for delivery. Depending on where you're located, ground shipping generally takes 3-7 days for delivery from time of shipment.

Mission Workshop only charges sales tax to orders shipped in California.

WHERE TO BUY

You can find our bags at select dealers throughout the country, on our web site and at our retail locations in San Francisco.


BAG MANUFACTURING

From the initial design and prototyping to the actual manufacturing and finishing, every step of our bag's production goes down right here in America. Domestic manufacturing allows us to be hands on with every single iota of our product’s evolution, giving us the ability to evaluate and fine tune each step of the fabrication process and assure quality in every stitch.

SALES TAX

Mission Workshop only charges sales tax to orders placed in California.

INTERNATIONAL SHIPPING

ASIA   /   $55 UPS Flat Rate

Includes the following countries: Japan, Hong Kong, Singapore, Korea, and Taiwan. EUROPE & AUSTRALIA   /   $45 UPS Flat Rate
Includes the following countries: Austria, Belgium, Denmark, Finland, France, Germany, Iceland, Ireland, Italy, Liechtenstein, Luxembourg, Netherlands, Norway, Portugal, Spain, Sweden, Switzerland, United Kingdom, New Zealand, and Australia.

CANADA   /   $30 USPS Flat Rate

WORLDWIDE  /   $90 Flat Rate

Worldwide shipping should be used for orders to Africa, South America, Russia, Bermuda, Israel, Malayasia, Indonesia, or other countries not mentioned above, please use our $90 Worldwide Flat Rate. International orders will need to be verified and this may take us several days. We will only ship internationally to the recipient address on file with your credit card company. This will be verified by a phone call to the issuing bank.

Our flat rate is for the shipping cost only and does not include duties, taxes, or other import charges levied by the importing country. For USPS orders, please allow an extra day for order processing and any duties, taxes, or brokerage fees will need to be paid by the customer upon delivery.

ORDER STATUS / TRACKING MY ORDER

We will generally ship your order within 24 hours unless it's a weekend or a holiday. If there's a problem with your order and we anticipate a delay we will contact you through email.

A tracking number is automatically generated and then sent to your email given when we process your order. Domestic orders will ship the same day if received before 12:00PM Pacific Time M-F if item is in-stock. If item is back-ordered, typically it will take 2-4 weeks to ship and you will be contacted by us with updates on your order status. Depending on where you're located, ground shipping generally takes 3-7 days for delivery from time of shipment.

If you're concerned at all about your shipment feel free to contact us at info@missionworkshop.com with your order number in the subject line and a quick message about what you may need.

ORDER PROCESSING

Most orders typically process within 24 hours being received except for weekends and holidays. If there's a problem with your order and we anticipate a delay we will contact you through email or phone. Domestic orders will ship the same day if received before 12:00PM Pacific Time M-F if item is in-stock. If item is back-ordered, typically it will take 2-4 weeks to ship and you will be contacted by us with updates on your order status. Depending on where you're located, ground shipping generally takes 3-7 days for delivery from time of shipment.

If you're concerned at all about your shipment feel free to contact us at info@missionworkshop.com with your order number in the subject line and a quick message about what you may need.

BAG CLEANING

The best way to wash your Mission Workshop bag is with water, yep, just water. You can either rub the dirt off with your hands or else you can scrub the pack with a soft brush. You should be able to get most of the dirt off this way. If you feel that you need to use soap, use a mild or pure soap and rinse the pack thoroughly to remove any residue. Don't use a dryer of any sort, just be patient and hang it up and wait for it to dry.

WARRANTY POLICY

We offer a lifetime warranty against manufacturing defects in materials and craftsmanship. We back up our products so if you’re not happy for any reason let us know and we’ll do everything we can to remedy the situation.

If you have a warranty claim, send us a detailed email with pictures of the problem to warranty@missionworkshop.com and then follow the below instructions to ship us your bag to be fixed.

1. Get a Warranty / Repair Form: If you’d like an item repaired, please fill out a Warranty / Repair Form.Here's a link to our return address. If you have any questions, please email us at warranty@missionworkshop.com

2. Complete the form: Tell us what is to be repaired. Please be as thorough as possible about the problem. You can fill the form out while online and print it directly from your computer.

3. Ship It: UPS, FedEx or the Post Office all deliver to our address. You can even dispatch a messenger to deliver it if you want (if in SF). Be sure to include the completed Return Form or other instructions in the box. Please ship in a way that allows you to track your package because if we don’t receive it, we won’t be able to repair it. So it goes without saying, don’t entrust your delivery with the crazy guy on the corner who swears that he has forty toes. He’s just plain unreliable.

4. Check Your Email: if you included an email address with your return form, we will send you an email to notify you that your item has been received. Your repair should be processed within a couple of days after we receive your package.

*International exchanges we are unable to cover shipping back to you, nor are we able to cover duties on the returning the new item to you.

ONLINE PURCHASE RETURN

Mission Workshop offers a Money Back Guarantee

If you're not satisfied with your purchase, return the unused item in its original condition for a full refund, less shipping costs. Please return all items in it's orginal conditiion, or you may not be eligable for a full refund. Please ensure the items are packed to ensure safe delivery, as we are not responsible for any damages that occur when enroute.

1. Get a Return Form: To return or exchange an item, you must first fill out a Return / Exchange Form. Here's a link to our return address. Please keep note of your tracking label, as it will help expedite the return process. Merchandise purchased from the site must be returned within 45 days from ship date. The product must be enroute within the return period, or it cannot be accepted.

2. Complete the form: Tell us why you're returning the item and if you want to exchange, refund, or repair the item. You can fill the form out while online and print it directly from your computer.

3. Get a Return Shipping Label:If you are returning an Apparel item, please email us at returns@missionworkshop.com. A return label will be emailed to you. All other items are not covered by free returns, so you are responsible for the delivery of the item(s).

4. Ship It: UPS, FedEx or the Post Office all deliver to our address. You can even dispatch a messenger to deliver it if you'd like (SF Only). Be sure to include the completed Return Form, Return Address Form, or other instructions in the box. Please ship in a way that allows you to track your package.

5. Check Your Email: if you included an email address with your return form, we will send you an email to notify you that your return has been processed and credited. Your refund or exchange should be processed within a couple of days after we receive your package.

*International exchanges we are unable to cover shipping back to you, nor are we able to cover duties on the returning the new item to you.

RETURN/EXCHANGE PROCESS

If you're not satisfied with your purchase and return the unused item in its original condition for a full refund, less shipping costs. It will be processed within 5-7 business days. Follow the instrucitons below to properly return your order and ensure efficient processing.

1. Get a Return Form: To return or exchange an item, you must first fill out a Return / Exchange Form. Here's a link to our return address. Please keep note of your tracking label, as it will help expedite the return process. Merchandise purchased from the site must be returned within 45 days from ship date. The product must be enroute within the return period, or it cannot be accepted.

2. Complete the form: Tell us why you're returning the item and if you want to exchange, refund, or repair the item. You can fill the form out while online and print it directly from your computer.

3. Get a Return Shipping Label:If you are returning an Apparel item, please email us at returns@missionworkshop.com. A return label will be shipped to you. All other items are not covered by free returns, so you are responsible for the delivery of the item(s).

4. Ship It: UPS, FedEx or the Post Office all deliver to our address. You can even dispatch a messenger to deliver it if you'd like (SF Only). Be sure to include the completed Return Form, Return Address Form, or other instructions in the box. Please ship in a way that allows you to track your package.

5. Check Your Email: if you included an email address with your return form, we will send you an email to notify you that your return has been processed and credited. Your refund or exchange should be processed within a couple of days after we receive your package.

*International exchanges we are unable to cover shipping back to you, nor are we able to cover duties on the returning the new item to you.

PRIVACY POLICY

Introduction and Acceptance

By visiting and/or using www.MissionWorkshop.com (“Website"), you (sometimes referred to as “You”) agree to be bound by the terms of our Privacy Policy stated below (the “Policy”).

Mission Workshop is owned and operated by Mission Workshop Inc., located on 40 Rondel Pl, San Francisco, CA 94103.

The Policy was last modified on April 30th, 2016. Mission Workshop reserves the right, at any time and without prior notice, to modify or replace any portion of the Policy. Any changes to thise Policy will be reflected on this page. It is your responsibility to check thise Policy periodically for any changes. You agree that your use of the Website following the posting of any changes to this Policy constitutes your acceptance of those changes.

This Policy should be read in conjunction with the Terms of Use and Terms of Sale, as both these documents govern your use of the Website and purchase of any products we sell on this Website.

When a Website user has made a purchase, they may be referred to as a “Client”.

Personal Information from Children Under 13

CHILDREN UNDER THE AGE OF 13 ARE EXPRESSLY PROHIBITED FROM SUBMITTING OR POSTING ANY PERSONAL INFORMATION ON THIS WEBSITE. WE DO NOT KNOWINGLY COLLECT INFORMATION FROM CHILDREN UNDER THE AGE OF 13 AND DO NOT INTEND THAT ANY MATERIALS CONTAINED ON THIS WEBSITE ARE DIRECTED TO OR TARGETED TOWARDS CHILDREN UNDER THE AGE OF 13. IF IT DOES COME TO OUR ATTENTION THAT ANY CHILD UNDER THE AGE OF 13 HAS SUBMITTED ANY PERSONAL INFORMATION TO THIS WEBSITE, WE WILL DELETE ALL SUCH INFORMATION THAT WE HAVE COLLECTED IMMEDIATELY. IF YOU ARE A PARENT OR GUARDIAN AND YOU DISCOVER THAT YOUR CHILD UNDER THE AGE OF 13 HAS SUBMITTED ANY OF HIS OR HER PERSONAL INFORMATION WITHOUT YOUR PERMISSION OR CONSENT, WE WILL REMOVE THE INFORMATION IMMEDIATELY UPON YOUR REQUEST. ALL REQUESTS SHOULD BE MADE BY EMAIL AND SENT TO INFO@MISSIONWORKSHOP.COM. PLEASE INCLUDE YOUR CHILD'S NAME AND A DESCRIPTION OF THE TYPE OF INFORMATION YOU THINK HE OR SHE MAY HAVE SUBMITTED TO THIS WEBSITE.

How to Update, Change or Remove Your Information

If you would like to request any changes or updates to any Identity Information you have provided to us, or if you would like to view any information we have collected from your use of this Website, please contact us and request the same by sending an email to: info@MissionWorkshop.com, or send written notice to Mission Workshop Legal Services, 40 Rondel Pl., San Francisco, CA 94103. Please include the words “Personal Information Request.” If you make any information requests, we will require that you provide proof of your identity, which may include providing us with a copy of a driver’s license, social security card and/or birth certificate. We also reserve the right to require that you sign and provide us with a notarized affidavit verifying your identity before we update or release any information to you.

General Statement of Privacy and Protection of Personal Information

Mission Workshop takes your privacy and security of personal information very seriously. We have provided a secure environment and this strict Policy that describes the limited ways the information is used and the limited access to such information.

What Does This Privacy Policy Cover?

This Policy covers the treatment of personally identifiable information you provide during your use of this Website including your name, email, address and phone number (“Personal Information”) and other non- personally identifiable information gathered by Mission Workshop when you are using or accessing the Website. This Policy also covers Mission Workshop’s treatment of any Personal Information that Mission Workshop may share with its business partners or other third parties under very limited circumstances.

This Policy does not apply to the general practices and treatment of information (whether personal or not) by third parties that Mission Workshop does not own or control, including but not limited to any third party websites or services that you elect to access through the Website or via a link from the Website (“Third Party Websites”), or to individuals that Mission Workshop does not manage or employ. While we attempt to facilitate access or link to only to those Third Party Websites that share our respect for your privacy, we cannot take responsibility for the content or privacy policies of those Third Party Websites. We encourage you to carefully review the privacy policies of any Third Party Website you access.By submitting any requested information, you affirmatively consent to have that information shared with these Third Party Websites. Any information used by any Third Party Websites may be subject to a different set of practices than those described under this Policy and we are not responsible for the privacy practices of any of such Third Party Websites. You should read the privacy policy contained on any such Third Party Website before you provide any information to that party. You agree that we shall not, under any circumstances, have any liability to you for any damages of any kind whatsoever for the manner in which any Third Party Websites use or disclose any personal, billing or other information you provide voluntarily, or that is collected by any Third Party Websites through your access or use of this Website.

Finally, this Policy does not cover any Personal Information you send to Mission Workshop via any non-secured mode of communications such as email, instant messenger or Twitter, as communications via these methods may be subject to interception, loss, or alteration. While we welcome your comments and suggestions sent to us in this manner, we encourage you to carefully examine what Personal Information you send to Mission Workshop via these methods.

No Collection of Personal Information as a Matter of Course

Mission Workshop does not, as a matter of course, gather any of your Personal Information while you are using the Website, unless you are asked to provide such information, for example by signing up for an account or for the mailing list, or making a purchase. Personal Information is only gathered with your informed consent. Where you have provided Personal Information, it will only be used for the stated purpose.

Collection Of Non-Personally Identifiable Information

When you access our Website, we collect and store certain non- personally identifiable information sent automatically by your browser. This includes your IP address, which may tell us your general location information, such as your country and sometimes your city, state and/or zip code, and the domain name from which you access our Website. We also automatically collect and store other standard server log information, such as your browser type and language, the pages you access and the date and time you access pages on our Website and your operating system version. We also may determine what technology is available through your browser in order to provide you with the most appropriate version of any of our web pages. We may also use this information to redirect you to a different version of our Website if you are accessing our Website through a mobile or similar device. We collect and retrieve this information using standard web server logs and automatic data collection tools such as cookies and web beacons.

Our Use of Third-Party Cookies

We may use and we reserve the right to use in the future web analytics services provided by third parties, such as Google Analytics, in order to collect information about your use of this Website. In order to provide such services, these third parties typically pass cookies directly onto your browser when you use this Website (“third party cookies”). These third party providers may also transfer this information to other third parties by law or in order to help provide their services. All information collected directly by use of any third party cookies is non-Identity Information and relates only to how you use and interact with this Website. The use of third party cookies is not covered by our privacy policy and we do not have access or control over these cookies.

We Do Not Link or Bundle Your Information

We do not combine or link your Identity Information with any Website Use Information or any other information that we automatically collect from you. We store the user info as email and their past purchases for reporting use and save for future references only.

Security of Information

Mission Workshop uses only industry best practices (physical, electronic, and procedural) in keeping any data collected (including Personal Information) secure. In addition, Mission Workshop uses third party vendors and hosting partners to provide the necessary hardware, software, networking, storage, and related technology required to run the Website, and these third parties have been selected for their high standards of security. For example, Mission Workshop use Media Temple as its hosting partner, an industry leader in hosting of websites.

Where you are making a purchase on the Website, all transaction data, including credit card information, is transferred by encrypted Secure Sockets Layer (“SSL”), the standard for internet transactions.

Limited Gathering of Information for Statistical, Analytical and Security Purposes

Mission Workshop automatically collects certain information using a third-party analytics program, Google Analytics, to help us understand how our users use the Website, but none of this information identifies you personally. For example, each time you visit the Website we automatically collect your IP address, browser and computer type, access times, the web page from which you came, and the web page(s) you access (as applicable). We use information collected in this manner only to better understand your needs and the needs of the Website users in the aggregate. Mission Workshop also makes use of information gathered for statistical purposes to keep track of the number of visits to the Website and which pages on the Website with a view to introducing improvements.

Mission Workshop reserves the right to use additional analytical or statistical programs or services in the future. Where any Personal Information is transferred to a third party in this manner, this section will be updated accordingly, though there may be a delay in the update.

Your IP address and other relevant information may be used in order to trace any fraudulent or criminal activity, or any activity in violation of the Terms and Conditions.

Non-disclosure of Personal Information to Third Parties

Except as provided in the next paragraphs and the sections in this Policy regarding Analytics, Mailing List Management, Secured Payments, and Data Transfer from the European Economic Area, Mission Workshop does not divulge any Personal Information gathered via the Website to third parties. Moreover, Mission Workshop does not sell, rent, trade or license any Personal Information regarding its users to third parties. Only the employees, representatives, subcontractors, officers, agents, or assigns of Mission Workshop are responsible for the management and development of the Website, and only these individuals have access to the information collected there. These employees, representatives, subcontractors, officers, agents or assigns all have been instructed to comply with the Policy.

Notwithstanding anything in the Policy to the contrary, we may share any information we have collected about you or that you have submitted: (1) in response to subpoenas, court orders, or legal process, or to establish, protect, or exercise our legal rights or defend against legal claims or demands; (2) if we believe it is necessary in order to investigate, prevent, or take action regarding illegal activities, fraud, or situations involving potential threats to the safety of any person, or any violation of the Terms and Conditions; (3) if we believe it is necessary to investigate, prevent, or take action regarding situations that involve abuse of the Website infrastructure or the Internet in general (such as voluminous spamming, denial of service attacks, or attempts to compromise the security of the Website infrastructure or the Website generally); (4) to a parent company, subsidiaries, joint ventures, or other companies under common control with Mission Workshop (in which case we will require such entities to honor this Policy); (5) if Mission Workshop is acquired by or merged with another entity (in which case we will require such entity to assume our obligations under this Policy, or inform you that you are covered by a new privacy policy).

Mission Workshop uses certain third party services in order to augment the Website. Personal information may be transferred from Mission Workshop to these third party services, but only to the extent required in order for them to function properly, and only upon your express submission of such information. These third party services are limited to Facebook, Twitter, Instagram, and Pinterest for sharing of Website content. If you are not already logged in to those third party services, your Personal Information required to login to those accounts is transferred securely from Mission Workshop to the third party services. When your Personal Information is transferred to these third party services, it is covered by their respective privacy policies, which we encourage you to read.

Mailing List Management

Mission Workshop uses Campaign Monitor to manage our mailing list and send out emails. Personal Information is transferred to Campaign Monitor in order for the mailing list to function properly. Your Personal Information is only used for the proper sending out of email; Campaign Monitor does not use this Personal Information for any other purpose, and will not transfer or sell your Personal Information to any other third party. For more information, please refer to Campaign Monitors Privacy Policy.

You may unsubscribe from Mission Workshop’s mailing list at any time, by following the link at the bottom of all Mission Workshop emails.

Secured Payments

Mission Workshop provides two methods of secured payments for purchases made on the Website. You may use your credit card directly on the Website, in which case Personal Information is transferred securely to a third party payment processor, Spark Pay by Capital One. You may also make purchases using PayPal.

By making a purchase on the Website, you authorize Mission Workshop to use these payment processors and to transfer Personal Information to them, but only to the extent needed to complete the transaction. No credit card information is ever stored on servers controlled by Mission Workshop. Spark Pay and PayPal have our permission to store, on behalf of Mission Workshop, the data pertaining to the executed transactions by Clients of the Website (including credit card information) with the goal of ensuring a secure method of payment and proof of purchase archive, allowing for the protection of Mission Workshop Clients, and for follow- up as needed. This transactional data may be used for validation and registration purposes of Mission Workshop Clients, and to trace any fraudulent activities if necessary.

When a Client makes a purchase and uses one of these payment processors, the Client is covered by the payment processor’s privacy policy. We encourage you to read Spark Pay’s and PayPal’s privacy policies to learn more about how your Personal Information is treated by those third parties.

Advertisements

Mission Workshop currently uses Google Adwords to advertise on the internet. Mission Workshop uses “re-targeting” which delivers you advertisements that will be of particular interest to you, based on your browsing history on our Website. These advertisements will appear on third-party websites around the web. Google uses specific cookies to allow them to serve these ads around the web that will be of interest to you. We may place ads on third-party websites belonging to any of our cross-marketing partners, affiliates or advertising partners, etc. We collect and store information regarding which of these websites you visit by using cookies and similar detection tools that identify you uniquely. Each time you visit our site we use a code or pixel that uses an anonymous browser cookie. When you browse the Internet, this cookie allows us to serve our ads to you. This ensures that our ads are only served to people who have previously visited our site. If you would like to opt out of targeted advertising from us that occurs when visiting our third party advertising partners, please email info@missionworkshop.com. Please note that this will opt you out of targeted ads from us and any other participating advertising partners, and our affiliates.

You may prevent this type of advertising by deleting the appropriate Google cookie through your browser, though this may not be permanent. For a more permanent solution, you may opt out of such Google advertising at any time by visiting your Google Ads Settings page.

Data Transfer from the European Economic Area

If you are accessing the Website from the European Economic Area (the “EEA”, which includes all EU member states plus Iceland, Liechtenstein and Norway) you are covered by Directive 95/46/EC of the European Parliament and of the Council (the “Data Protection Directive”). If you are a Client you acknowledge and accept that your Personal Information is being transferred to countries outside the EEA. The Data Protection Directive permits your Personal Information to be transferred to countries that have an “adequate level of protection” for data. Your Personal Information is only being transferred to countries that meet this standard, which are limited to the following for the associated purpose: (1) United States, to the offices of Mission Workshop for processing and fulfillment of your order. Under the Data Protection Directive, your Personal Information may be transferred to a United States company if that company is certified under the Safe Harbor Privacy Principles. Mission Workshop uses American company Media Temple to host the Website and our business applications, and both of these companies are so certified, and your Personal Information is not transferred to or stored anywhere else in the United States.

Tracking Technology ("Cookies")

Mission Workshop uses tracking technology (“cookies”) on the Website and by using the Website you agree to their use. Cookies are small text files placed on your hard drive when you visit a web site, in order to track use of the site and to improve the user experience by storing certain data on your computer. The Website uses “session cookies,” which improve your user experience by storing certain information from your current visit on your computer.

Your browser can be set to refuse cookies or delete them after they have been stored. Please refer to your browser’s help section for instructions. Please note that deleting these cookies may reduce your user experience for the Website by requiring you to re-enter certain information, including information required to use the Website and make purchases. Furthermore, as we use authentication cookies, deleting those cookies may prevent certain functions, including the purchase process, from working at all. Mission Workshop shall not be held responsible for any function that may not operate after you delete cookies, or any damages (pecuniary or otherwise) arising from those functions not operating, or having reduced functionality.

Communications

When you visit this Website or send e-mails to us, you are communicating with us electronically. You consent to receive communications from us electronically. You agree that all agreements, notices and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing. If you send us an email communication, call us or send a written correspondence for any reason, we may create a file and store your email and other Identity Information specific to you. We generally will maintain a record and keep notes of all communications with you. All messages transmitted by you on this Website or to us shall not be treated as confidential and shall be deemed to be accessible to the general public. You should not transmit any communications or correspondences to us that you intend only the intended recipient(s) read. Notice is hereby given that all messages or electronic data transmitted onto this Website can and may be read by us, regardless of whether we are the intended recipient of any such message(s).

Risks Associated with the Internet

Despite Mission Workshop's efforts to ensure third parties will not access or obtain your Personal Information through your use of the Website, complete confidentiality and security cannot currently be guaranteed on the Internet. Communication via the Internet is subject to interception, loss, or alteration. You acknowledge and agree that Mission Workshop cannot be held responsible for damages resulting from the transmission of confidential information or Personal Information over the Internet and that such communications are at your own risk. Any information used by any third party providers may be subject to a different set of practices than those described under this Policy and we are not responsible for the privacy practices of any of such third party users You should read the privacy policy contained on the website of any third party provider before you provide any information to that party. You agree that we shall not, under any circumstances, have any liability to you for any damages of any kind whatsoever for the manner in which any such third parties use or disclose any personal, billing or other information you provide voluntarily, or that is collected by those websites, through your access or use of this Website.

Social Media Disclaimer

We provide access to services or features on our Website that enables you to share information with certain social networks and interact with us on our Facebook fan page, Twitter page or other social media platform we may use, such as the Facebook Like button or Facebook widgets, the Share this button, etc. These features or widgets may collect your IP address, which page you are visiting on our Website, and may set a cookie to enable the feature to function properly. Your use of these features may result in the collection or sharing of information about you by these social media websites. You should carefully review the privacy policies and settings on those specific social media sites. We shall under no circumstances have any liability to you for the information collection practices of these third party social media websites. Any social media features and widgets are either hosted by a third party or hosted directly on our Website.

Limitation of Liability

Mission Workshop, and / or its respective officers, directors, owners, officials, partners, partnerships, principals, employees, affiliates and other related entities, servants, agents, representatives, successors and assigns, will not be held liable for any damages resulting from the misuse of any information collected by any third party, or any misuse of any information collected through the Website not in violation of the Policy.

California Resident Privacy Rights

California Civil Code Section 1798.83 permits California residents to request certain information regarding our disclosure of their personal information to third parties for their direct marketing purposes. California law also allows California residents to opt-out of having this information disclosed. If You are a California resident and desire to make such a request, please contact info@missionworkshop.com. Please include the words “California Privacy Disclosure Request” in the subject line.

Successors

Upon any acquisition, merger, sale or other change of control of our business/organization, we reserve the right to transfer any Identity information you have submitted to this Website as part of the property owned by us to our successor resulting from such merger, acquisition, sale, etc. In the event of our bankruptcy, insolvency, reorganization, receivership, or assignment for the benefit of creditors, or the application of laws or equitable principles affecting creditors' rights generally, We reserve the right to transfer your Identity Information to protect any of the our rights or as required by law.

©Mission Workshop 2016

TERMS OF SALE

BY CLICKING ON THE CHECK BOX AT CHECKOUT AND/OR BY PURCHASING ANY PRODUCT SOLD ON WWW.MISSIONWORKSHOP.COM ("WEBSITE") YOU ("YOU") AGREE TO THE FOLLOWING TERMS AND CONDITIONS ("AGREEMENT"), WHICH APPLY TO ALL PURCHASES YOU MAKE ON THIS WEBSITE. YOU ACKNOWLEDGE THAT YOU ARE ENTERING INTO A BINDING AGREEMENT WITH MISSION WORKS, INC, A CALIFORNIA CORPORATION ("US" OR “WE").

BY ENTERING INTO THIS AGREEMENT, YOU AGREE TO OUR COLLECTION, USE, AND DISCLOSURE OF YOUR PERSONAL INFORMATION IN ACCORDANCE WITH THE PRIVACY AND COMMUNICATIONS POLICY CONTAINED ON THIS WEBSITE. THIS INCLUDES CERTAIN PERSONAL IDENTIFYING INFORMATION AND BILLING/ SHIPPING INFORMATION YOU PROVIDE DURING THE REGISTRATION AND/OR CHECK-OUT PROCESS.

Sale Authorization And Payment Terms

By providing your credit card, debit card, PayPal, bank account information or any other billing information through our check-out process and submitting payment, You hereby authorize us to deduct the total purchase price stated on our Website at the time of purchase for all goods You purchase, and all other stated shipping costs, taxes or other charges applicable to the sale from such method of payment. You agree that we shall be authorized to charge all such amounts immediately after You have clicked the submit button or otherwise have authorized the payment.

Pricing Policy

We are not responsible for pricing, typographical, or other errors in any price stated on our Website. We reserve the right to cancel any orders arising from such errors. We also reserve the right to cancel any sale made to You if we determine that there were inaccuracies in any product description or information contained on this Website regarding such product. All pricing is in United States currency (USD) unless otherwise stated. All listed prices do not include shipping and handling charges unless otherwise indicated. You agree to pay all charges that may be incurred by you or on your behalf through this Website, at the actual price(s) in effect when such charges are incurred, including without limitation all shipping and handling charges. If a product's actual price is lower than the price stated on this Website, we will charge the lower amount and ship the product to You. If a product's correct price is higher than the price stated on this Website, we will notify You via email and we will cancel your order.

Product Availability

All sales are subject to product availability and we may revise and discontinue any product at any time without notice to You (which may affect any information saved in any saved searches or your shopping cart). We also reserve the right, with or without prior notice to You, to: i) limit the available quantity of or discontinue any product; ii) bar any Website user from making any or all transaction(s); iii) refuse to provide any Website user with any product we sell; and iv) limit quantities on orders placed by the same user (or account), the same credit card, or orders that use the same billing and/or shipping address.

If any item you've ordered is unavailable as a result of a miscalculation in our available inventory, you will be notified as soon as possible after you have placed your order and your purchase will be promptly refunded to you, as your sole remedy in such instances.

Accuracy of Materials

We make every effort to describe and display our products accurately on this Website. However, a small number of the items may be mis-priced, described inaccurately or unavailable, and we may experience lags in uploading updates throughout this Website or other delays beyond our control. ACCORDINGLY, WE DO NOT GUARANTEE THE ACCURACY OR COMPLETENESS OF THE INFORMATION PROVIDED ON THIS WEBSITE RELATING TO PRODUCT PRICES, EXACT PRODUCT FUNCTIONALITY OR PURPOSE OF USE, COLORS, SHAPES OR SIZES AS DEPICTED ON THIS WEBSITE OR REGARDING PRODUCT AVAILABILITY. WE RESERVE THE RIGHT TO CHANGE OR UPDATE INFORMATION AND TO CORRECT ERRORS, INACCURACIES OR OMISSIONS AT ANY TIME WITHOUT PRIOR NOTICE.

Title to Products And Risk of Loss

Title to any products and risk of loss or damage to the products during the shipping process shall pass to You upon delivery by us to the carrier for shipment of any product(s) You purchase.

Shipping Policies

We will generally ship your order within 24 hours unless it's a weekend or a holiday. If there's a problem with your order and we anticipate a delay we will contact you through email. A tracking number is automatically generated and then sent to your email given when we process your order. Domestic orders will ship the same day if received before 2:00PM Pacific Time M-F if item is in-stock. Depending on where you're located, ground shipping generally takes 3-7 days for delivery from time of shipment.

Domestic: Orders placed by 2:00pm PST of in-stock items ship the same day. DZR shoes ship within 24 hours.

International: Worldwide shipping should be used for orders to Africa, South America, Russia, Bermuda, Israel, Malayasia, Indonesia, or other countries not mentioned above, please use our $90 Worldwide Flat Rate. International orders will need to be verified and this may take us several days. We will only ship internationally to the recipient address on file with your credit card company. This will be verified by a phone call to the issuing bank. Our flat rate is for the shipping cost only and does not include duties, taxes, or other import charges levied by the importing country. For USPS orders, please allow an extra day for order processing and any duties, taxes, or brokerage fees will need to be paid by the customer upon delivery.

-ASIA/$55 UPS Flat Rate-Includes the following countries: Japan, Hong Kong, Singapore, Korea, and Taiwan.

-EUROPE & AUSTRALIA/$45 UPS Flat Rate-Includes the following countries: Austria, Belgium, Denmark, Finland, France, Germany, Iceland, Ireland, Italy, Liechtenstein, Luxembourg, Netherlands, Norway, Portugal, Spain, Sweden, Switzerland, United Kingdom, New Zealand, and Australia.

-CANADA/$30 USPS Flat Rate

-WORLDWIDE/$90 Flat Rate

Taxes And Other Charges

Mission Workshop only charges sales tax to orders placed in California.

Mission Workshop only charges sales tax to orders placed in California. Unless otherwise indicated, You are responsible to pay any applicable sales (use) taxes or any other similar tax required to be paid by the state in which You reside or any custom duties or VAT taxes required to be paid by You due to your purchase of any product(s) from this Website. If we are required to collect any taxes at the point of sale, then all applicable taxes will be added to the purchase price and You agree to pay the same, unless You provide us with a valid and correct tax exemption certificate applicable to your purchase.

RETURN/EXCHANGE POLICY

If you're not satisfied with your purchase, return the unused item in its original condition for a full refund, less shipping costs. Please return all items in it's original condition, or you may not be eligible for a full refund. Please ensure the items are packed to ensure safe delivery, as we are not responsible for any damages that occur when en route. Merchandise purchased from the site must be returned within 45 days from ship date.

1. Get a Return Form: To return or exchange an item, you must first fill out a Return / Exchange Form. Here's a link to our return address. Please keep note of your tracking label, as it will help expedite the return process. Merchandise purchased from the site must be returned within 45 days from ship date. The product must be en route within the return period, or it cannot be accepted.

2. Complete the form: Tell us why you're returning the item and if you want to exchange, refund, or repair the item. You can fill the form out while online and print it directly from your computer.

3. Get a Return Shipping Label: If you are returning an Apparel item, please email us at returns@missionworkshop.com. A return label will be shipped to you. All other items are not covered by free returns, so you are responsible for the delivery of the item(s).

4. Ship It: UPS, FedEx or the Post Office all deliver to our address. You can even dispatch a messenger to deliver it if you'd like (SF Only). Be sure to include the completed Return Form, Return Address Form, or other instructions in the box. Please ship in a way that allows you to track your package.

5. Check Your Email: if you included an email address with your return form, we will send you an email to notify you that your return has been processed and credited. Your refund or exchange should be processed within a couple of days after we receive your package.

*International exchanges we are unable to cover shipping back to you, nor are we able to cover duties on the returning the new item to you.

Please allow up to 48 business hours upon arrival for refunds or exchanges to be made. Please keep note of your tracking label as it will help expedite the return process. The product must be en-route within the 45 day return period, or it cannot be accepted. Please note the merchandise must be returned in the same manner as it was sent to you (the customer). Upon receiving the package, our returns department will assess the condition of the return. All merchandise must be packaged to ensure safe delivery to us. We are not responsible for any damages upon receipt of return.

BACK-ORDERS AND PRE-ORDER HANDLING

In the case of an order for a high demand item, whether that is an Arkiv Bag or apparel item, we often run a pre-order or take back-orders to ensure those who order receive product as soon as it is finished. We will charge your card to ensure your reservation of the product and we will ship it to you as soon as we can. Please take note of delivery times posted on the site, and reach out to us via email (info@missionworkshop.com) if you need the product by a certain time. When an item is on back-order, it will typically take about 2-4 weeks before we ship your order. We can sometimes get things to you sooner if need be, but please be patient, making tough goods takes time and we refuse to rush and will never sacrifice quality for expediency.

Our Intellectual Property

All logos or any other trademarks, trade names or service marks and/or any other marks or logos posted on this Website, whether marked or unmarked, is either owned by us, an affiliate or subsidiary, or by some third party. This includes any product names appearing on this Website whether marked or unmarked by us. No trademarks, trade names, service marks, etc. posted on this Website may be used without the prior written consent of the owner. We retain all rights, ownership, title and interest in all trademarks, trade names or service marks contained on the Website owned by us, whether or not we have registered for or have been granted any such protections under State and/or Federal law.

Intellectual Property Disclaimer

Any references made on this Website to any established trade names, trademarks, service marks, product names or any other third party intellectual property is strictly used for reference and identification purposes only. No ownership, affiliation or sponsorship exists between us and the owner of any referenced trademark, trade name, service mark, or with any specific good or service referenced on this Website. We do not endorse or recommend any services or products referenced on this Website unless otherwise expressly stated, however they may be referenced or identified.

WARRANTY DISCLAIMER

OTHER THAN OUR LIFETIME WARRANTY, ALL PRODUCTS ARE PROVIDED BY US "AS IS" AND "WITH ALL FAULTS" AND YOU ASSUME THE ENTIRE RISK ASSOCIATED WITH YOUR USE OF ANY PRODUCT(S) PURCHASED BY YOU. WE HEREBY DISCLAIM ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, REGARDING YOUR USE OR THE PERFORMANCE OF ANY PRODUCT(S) YOU PURCHASE THE SUBJECT OF THESE TERMS INCLUDING, BUT NOT LIMITED TO, ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR USE OR PURPOSE, OR ARISING FROM A COURSE OF DEALING, USAGE OR TRADE PRACTICE. WITHOUT LIMITING THE GENERALITY OF THE FOREGOING, WE HEREBY EXPRESSLY DISCLAIM ALL LIABILITY FOR PRODUCT DEFECT OR FAILURE, CLAIMS THAT ARE DUE TO NORMAL WEAR, PRODUCT MISUSE, ABUSE, PRODUCT MODIFICATION, IMPROPER PRODUCT SELECTION, NON- COMPLIANCE WITH ANY CODES, OR MISAPPROPRIATION.

LIMITATION OF LIABILITY

YOU AGREE THAT WE OR ANY OF OUR OFFICERS, DIRECTORS, MANAGERS, SHAREHOLDERS, MEMBERS, EMPLOYEES, AFFILIATES, AGENTS, ATTORNEYS ITS SUCCESSOR'S AND/OR ASSIGNS, IF APPLICABLE, SHALL NOT BE LIABLE FOR ANY DIRECT, SPECIAL, CONSEQUENTIAL, INCIDENTAL OR ANY OTHER INDIRECT DAMAGES ARISING OUT OF OR RELATING TO THIS AGREEMENT OR YOUR PURCHASE OF ANY PRODUCT OR SERVICE FROM THIS WEBSITE INCLUDING, BUT NOT LIMITED TO, ANY LOST PROFITS OR REVENUES, LOST DATA OR LOST GOODWILL OR ANY OTHER DAMAGES. YOU AGREE THAT OUR LIABILITY SHALL IN ALL CASES BE LIMITED TO THE TOTAL PURCHASE PRICE OF THE PRODUCT(S) IN QUESTION PAID BY YOU. WE SHALL NOT BE LIABLE TO YOU AS STATED HEREIN REGARDLESS OF THE CAUSE OF ANY SUCH DAMAGE OR THE NATURE OF ANY CLAIM, WHETHER FOR BREACH OF CONTRACT, BY STATUTE, FOR ANY TORTIOUS CONDUCT (INCLUDING, WITHOUT LIMITATION, NEGLIGENCE AND STRICT LIABILITY) OR BY ANY OTHER LEGAL THEORY, WHETHER OR NOT WE HAVE BEEN ADVISED OF THE SAME. ACCORDINGLY, YOU AGREE TO WAIVE YOUR RIGHTS UNDER ANY LAWS THAT OTHERWISE MIGHT LIMIT YOUR WAIVER OF SUCH CLAIMS INCLUDING, CALIFORNIA CIVIL CODE SECTION 1542 IF YOU ARE A CALIFORNIA RESIDENT, OR ANY OTHER APPLICABLE STATE LAWS.

Exceptions to Disclaimers And Limitations

Some jurisdictions do not allow the waiver of certain warranties or the limitation of liability for certain damages. Accordingly, some of the above warranty disclaimers and limitations of liability may not apply to You. To the extent that we may not disclaim any implied warranty or limit its damages, the scope and duration of any required warranties under law and the extent of our liability shall be as limited as is allowed under any applicable laws.

Information Security Policy

We make no guarantee, warranty or representation that your name or email address, or any other Identity Information you provide through this Website, will remain secure at all times from any illegal or unauthorized access of the information by third parties. We shall not, under any circumstances, be held responsible or liable for information or transmissions that are accessed by third parties illegally or without authorization through this Website and/or network. We will report any unauthorized access of your information promptly upon discovery, and we will use our best efforts to remedy any security vulnerability that contributed to the unauthorized access. Security is uppermost in the minds of online shoppers. We use Americart to handle your order who has partnered with ScanAlert, the leading Web commerce security firm, tested daily by McAfee and backed by VeriSign SSL (secure socket layer) encryptions. Credit/debit card information is not stored on our database.

ARBITRATION

YOU AGREE TO GIVE UP YOUR RIGHTS TO BRING ANY CLAIMS RELATING TO THIS AGREEMENT OTHER THAN TO PROTECT YOUR INTELLECTUAL PROPERTY AND/OR YOUR USE OF THIS WEBSITE BEFORE A COURT OF LAW OR OTHER LEGAL TRIBUNAL AND TO RESOLVE ALL DISPUTES OR CLAIMS EXCLUSIVELY BY ARBITRATION. Except for actions to protect intellectual property rights and to enforce an arbitrator's decision hereunder, any and all claims, disputes or controversies of whatever kind and nature, whether preexisting, present or future between You and us, our agents, employees, principals, directors, officers, shareholders, members, managers, successors and assigns, to the extent applicable, arising from or relating to this Agreement, its interpretation or validity, shall be resolved exclusively by binding arbitration before a single arbitrator using the commercial arbitration rules of the Arbitration Service of San Francisco (“ASS”). Arbitration will occur only in San Francisco, California and shall be administered by the ASS. Notwithstanding the foregoing, to the extent You have in any manner violated or threatened to violate our intellectual property rights, we may seek injunctive or other appropriate relief in state or federal court under the terms of this Agreement. Any arbitration proceeding shall be brought and conducted in San Francisco California, U.S.A. The arbitrator shall be authorized to grant any relief available under law or in equity and any award rendered shall be final and conclusive upon the parties, except that the arbitrator shall not be authorized to award punitive damages to either You or us. Any judgment may be entered in the Superior Court of California located in San Francisco County, San Francisco, California, or any such other court that has personal jurisdiction over you, and the arbitrator may award reasonable costs and fees, including reasonable attorney’s fees and all arbitration fees, to the prevailing party, notwithstanding the then current rules of the ASS. You agree that a written notice requesting arbitration must be provided to us within one (1) year after the acts or occurrences supporting such a claim, without tolling for a failure to discover such act or occurrence. If You do not send a written notice to us within the requisite one (1) year period, that claim (or those claims) shall be waived and released and You shall be forever barred from asserting that claim (or those claims) in the future.

Venue/Choice of Law

Any and all claims, demands, controversies or legal proceedings arising out of or related to this Agreement and/or your use of this Website may only be brought exclusively in the Superior Court of California situated in San Francisco County, San Francisco, California, U.S.A. and You hereby expressly agree to submit to the personal jurisdiction of any such court and consent to extra-territorial service of process. Further, You waive any right to challenge the selection and choice of jurisdiction and You acknowledge that the right of selection of jurisdiction being waived by You is a valid part of the consideration of allowing access to and use of this Website by You. This Agreement shall be construed and enforced in accordance with the laws of the state of California, U.S.A., without regard to any applicable provincial conflict of laws principles and without regard to any applicable International laws, treaties or regulations.

Miscellaneous:

A. Entire Agreement. You agree that this Agreement constitutes the complete and exclusive agreement regarding your purchase and use of any product sold by us and supersedes any prior communications, representations or agreements of the parties, except any terms contained in the Website Terms of Use, our Privacy and Communications Policy or any Other Agreement which may relate to your purchase or licensing of any product from us, and cannot be altered, amended, or modified except in writing executed by an authorized representative of each party.

B. Authority. If You are accepting these terms on behalf of another person or a company or other legal entity, You represent and warrant that You have full authority to bind that person, company, or legal entity to these terms of sale and otherwise have authority to enter into this Agreement.

C. Severability. If any provision of this Agreement is held by a court or other tribunal of competent jurisdiction, in whole or in part, to be invalid, illegal, or unenforceable in any respect, for any reason, the validity, legality and enforceability of the remainder of that provision, any other remaining provisions, and of the entire Agreement shall not in any way be affected or impaired thereby, and shall be interpreted, to the extent possible, to achieve the purposes as originally expressed with the provision found to be invalid, illegal or unenforceable. Each provision hereof is intended to be severable, and the validity, legality, or enforceability of any provision of this Agreement shall not affect the validity, legality, or enforceability of the remainder of the Agreement.

D. Waiver. The waiver by us of a breach of any provision of this Agreement by You shall not operate or be construed as a waiver of any other or subsequent breach by You.

E. Force Majeure. Except for your payment of the purchase price or fees, neither party shall be liable for any delay or failure to perform to the extent caused by fire, flood, explosion, war, riot, embargo, labor disputes, compliance with any laws, regulations, orders, acts or requirements from the government, civil or military authorities, terrorist attacks, acts of God or the public enemy, or any act or event of any nature reasonably beyond such party's control.

F. Prior Dealings. No course of prior dealings between the parties and no usage of trade will be relevant to determine the meaning of or interpretation of any provision contained in this Agreement.

G. Survival. Any provisions in these Terms which by their nature extend beyond the termination or expiration of any sale will remain in effect until fulfilled and will apply to both parties respective successors and permitted assigns.

TERMS OF USE

BY VISITING OR USING WWW.MISSIONWORKSHOP.COM (“WEBSITE"), YOU (“YOU”) AGREE THAT SUCH USE INDICATES YOUR ACCEPTANCE OF THE TERMS AND CONDITIONS SET FORTH BELOW ("AGREEMENT"). THIS AGREEMENT IS APPLICABLE TO ALL WEBSITE VISITORS AND GOVERNS THE GENERAL USE OF THIS WEBSITE AND ALL CONTENT CONTAINED ON THIS WEBSITE, ALL EMAIL NEWSLETTERS, ANY APPLICATION YOU DOWNLOAD FROM THIS WEBSITE AND ALL OTHER INTERACTIVE FEATURES, SERVICES AND COMMUNICATIONS MADE AVAILABLE TO YOU VIA YOUR COMPUTER OR MOBILE DEVICE, TABLET OR OTHER SIMILAR TECHNOLOGY (“DEVICE”) BY MISSION WORKS, INC. A CALIFORNIA CORPORATION, ITS SUCCESSORS AND ASSIGNS ("WE" OR "US").

ANY PURCHASES YOU MAKE THROUGH THIS WEBSITE ARE ALSO GOVERNED BY OUR SEPARATE TERMS OF SALE. THIS AGREEMENT SHALL NOT BE DEEMED OR CONSTRUED TO ALTER THE TERMS OF SERVICE. THE TERMS CONTAINED IN THE TERMS OF SALE SHALL SUPERSEDE AND CONTROL ANY TERMS CONTAINED IN THESE TERMS OF USE THAT SHOULD CONFLICT THEREWITH.

BY USING THIS WEBSITE, YOU CONSENT TO OUR USE OF ANY PERSONAL INFORMATION AND OTHER INFORMATION PROVIDED BY YOU THROUGH YOUR USE OF THIS WEBSITE PURSUANT TO THE TERMS CONTAINED IN OUR PRIVACY POLICY. YOU ALSO ACKNOWLEDGE THAT YOU HAVE READ AND UNDERSTAND THESE TERMS BEFORE YOU SUBMIT ANY PERSONAL INFORMATION ON THIS WEBSITE FOR ANY REASON.

IF YOU DO NOT ACCEPT THESE TERMS, YOU ARE NOT PERMITTED TO USE THIS WEBSITE AS A VISITOR OR REGISTERED USER. YOU ACKNOWLEDGE THAT THESE TERMS REPRESENT A LEGALLY BINDING AGREEMENT. OUR PRIVACY POLICY, ANY OTHER POLICY AND THE TERMS OF SALE APPEARING ON THIS WEBSITE ARE HEREBY INCORPORATED INTO THIS AGREEMENT BY REFERENCE.

ANYONE UNDER THE AGE OF 13 IS PROHIBITED FROM USING OUR ONLINE ORDERING PLATFORM. IF YOU ARE UNDER THE AGE OF 13, PLEASE EXIT THIS WEBSITE IMMEDIATELY.

Limited License to Use the Non-Restricted Portions of Our Website

You are granted a single, non-exclusive and revocable license to view and access the content contained on this Website that has been made generally available to all website visitors without restriction, including any logos, text, graphics, headers, banners, images, coding, tags, videos, audio recordings, podcasts and similar recordings, applications, files or any other separate website element made available publicly to You (collectively referred to as "Content"). You agree that no joint venture, partnership, employment or agency relationship exists between You and us as a result of this agreement or your use of this Website. You are responsible for obtaining and maintaining all equipment and services needed for your access to and use of this Website and are responsible for all related charges.

General Use Restrictions

As a condition of your access and use of this Website, You agree that: i) You will only use this Website and/or any of the Content for personal, non-commercial purposes; ii) You will not to use the Website in any manner that could damage, disable, overburden, or impair the Website or interfere with another person's use and enjoyment of the Website, including uploading or introducing files that contain viruses, corrupted files, or any other similar software or other applications or programs that cause damage or interference with any computer, server or network; iii) You will not engage in any unauthorized use of any Content in a manner that violates copyright laws, trademark laws or the laws of privacy and publicity of another; iv) You will not to use any data mining, robots, engage in any "harvesting or similar data gathering or extraction methods in connection with this Website; v) You will not otherwise engage in any hacking or attempt to gain unauthorized access to any portion of this Website; and vi) You agree to comply with all applicable laws and regulations of the United States and any other applicable International treaty, law or regulation governing your use of this Website. Use of this Website for any of the foregoing reasons is strictly prohibited. Additional use restrictions are contained elsewhere in this Agreement.

Compliance with Applicable Laws

We make no representation that the Content available on this Website are appropriate or available for use in your jurisdiction. You are solely responsible for compliance with local laws in your jurisdiction or territory, to the extent applicable. Access and use of this Website from any jurisdictions where the Content are illegal is strictly prohibited and we shall have no liability to You whatsoever in such case.

Our Intellectual Property

All Content are either owned or licensed by us and are protected under our proprietary rights. Commercial use of any of the Content contained on this Website is strictly prohibited. Except as otherwise stated, none of the Content may be saved, downloaded, copied, reproduced in any electronic, digital or mechanical format or medium or by way of photocopying or otherwise, and may not be disseminated, distributed, re-published or used for any public display or performance, in any form or manner whatsoever without our prior written consent. We reserve the right to limit the amount of Content displayed on this Website. You are restricted from, modifying or altering any copyright or other proprietary notice, or trademarks from any of the Content found on this Website. In addition, the "look and feel" of this Website (including the unique combination of Website colors, page headers, graphics, icons, images and scripts, etc.) is considered by us to be valuable and protectable trade dress and may not be copied, imitated, or used (in whole or in part) by You without our prior written permission. This Website and all separate Website elements are protected under United States copyright laws. You may not engage in any "framing" of any page of this Website or otherwise of any of the Content on this Website. Some of the Content on this Website include embedded video and/or audio recordings and may include podcasts and other similar downloadable video or audio files from time to time. All video and audio recordings and files are owned by us unless otherwise stated in those Content. Additionally, this Website may contain embedded video or audio recordings from external servers and third party websites including, but not limited to, YouTube.com, Vimeo, Google Video, etc. All such embedded recordings are owned by us regardless of whether they are hosted by any such third party websites and/or external servers.

Our External Links Policy

We grant You permission to link to this Website, including "deep linking" to web pages within this Website. However, at all times You agree that: (1) You will only use a text link to link to this Website as it appears on your website and You will not use any trademark or logo or incorporate any type of image link on your website using any of the Content; (2) You will not engage in any "scraping" of the Content by any means (i.e., extracting content from the Website and reformatting it, aggregating it with other content or redistributing it other than in its complete and original format); (3) You will not engage in any "framing" of any pages of this Website or any of the Content by copying any displaying any portions thereof through use of any in-line links or by any other manner; and (4) You agree to display any web page within this Website in full including all trademarks, advertising, banner ads and all other promotional Content, unaltered and without any additional content not included on the original webpage, including any frame, border, margin, design, logo, branding, third party trademark or any other advertising or promotional Content not displayed on the original webpage. We reserve the right at any time, in our sole discretion, to revoke your right to link to any webpage on this Website. Any other use by You of any external links to this Website made in any manner other than according to these terms is strictly prohibited. Notwithstanding the foregoing, You, or any of your employees, agents, affiliates or any other person or entity under your control, are restricted from placing any type of external link to this Website on any website that has been penalized or de-indexed by Google or any other major search engine due to the website's content, spam practices, any malware/viruses contained on the website(s) or due to any other activities whatsoever in violation of the terms or policies of such search engine. In addition, You agree that You will immediately cause the removal of any links to this Website from any such third-party website(s) which has/have in fact been penalized or de-indexed by Google or any other major search engine, or which otherwise has/have caused us to suffer a decrease in search engine rankings, incur any search engine penalties or suffer any other damages due to the existence of any links to our Website.

Trademarks And Service Marks Notice

All logos or any other trademarks, trade names or service marks and/or any other marks or logos posted on this Website, whether marked or unmarked, is either owned by us, an affiliate or subsidiary, or by some third party. No trademarks, trade names, service marks, etc. posted on this Website may be used without the prior written consent of the owner. We retain all rights, ownership, title and interest in all trademarks, trade names or service marks contained on the Website owned by us, whether or not we have registered for or have been granted any such protections under State and/or Federal law. Additionally, any use of any metatags or any other tags or text not openly visible on this Website which utilizes our name, trademark, service mark, or uses the name of any product or service offered by us without the our prior written permission is strictly prohibited. You are restricted from "co- branding” this Website with any third party website, product or business. This means You are restricted from copying any trademark, logo, service mark, trade name or any other Content on this Website and displaying the same on any other website in any manner that would provide any viewer to reasonably conclude that such website is or could be affiliated with this Website and/or the Website operator and/or has permission to display the contents of this Website or any Content.

Intellectual Property Disclaimer

Any references made on this Website to any established trade names, trademarks, service marks, product names or any other third party intellectual property is strictly used for reference and identification purposes only. No ownership, affiliation or sponsorship exists between us and the owner of any referenced trademark, trade name, service mark, or with any specific good or service referenced on this Website. We do not endorse or recommend any services or products referenced on this Website unless otherwise expressly stated, however they may be referenced or identified.

External links Disclaimer

This Website may contain links to third party web sites not owned by us. Any external links are provided as a matter of convenience to You. This means that we do not endorse the content contained on any website linked to this Website or claim any affiliation or sponsorship with such third party website. By clicking on any external link, You understand you will be leaving this Website and will no longer be viewing any of the Content. We have no control over the content contained in these other websites and have no obligation to review this content or information. If you decide to click on any of the links contained on this Website, You agree that You are doing so do entirely at your own risk. You agree that we are in no way responsible for the availability, reliability or performance of any websites linked to this Website. Additionally, we shall not be held responsible or liable, directly or indirectly, for any claim in connection with your use of such third party websites including, but not limited to, any computer viruses, data loss or any claims relating to any products or services sold on any third party websites.

Mobile Devices

The Website may be available to you via your mobile Device. Your carrier may prohibit or restrict certain features of this Website from being available on your mobile Device, and some features may be incompatible with your carrier or Device. We disclaim all liability in connection with your use of the Website via your Device, including your inability to use or access certain features of the Website.

Submissions

We welcome your suggestions and comments (“Submissions”). Please submit your Submissions via email to info@MissionWorkshop.com or via US Mail to Mission Workshop, 40 Rondel Pl, San Francisco, CA 94103. You hereby grant us with an irrevocable and perpetual license to use any and all Submissions for any purpose whatsoever, including our commercial purposes, to be determined in our sole discretion. You hereby waive all rights to claim any royalties, payments, or any other form of consideration stemming from our use of the same without condition. We will not be liable for any use or disclosure of any Submissions. This policy is intended to avoid the possibility of future misunderstandings if projects developed by us seem similar to ideas contained in your Submissions.

WARRANTY DISCLAIMER

USE AND ACCESS OF THIS WEBSITE AND OF ANY OF THE Content IS DONE AT YOUR SOLE RISK. THIS WEBSITE AND ALL Content ARE BEING PROVIDED "AS IS" AND "WITH ALL FAULTS. WE EXPRESSLY DISCLAIM ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, REGARDING YOUR USE OR THE PERFORMANCE OF THIS WEBSITE OR RELATING TO YOUR USE OF ANY OF THE Content IN ANY MANNER WHATSOEVER INCLUDING, BUT NOT LIMITED TO, ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR USE OR PURPOSE, TITLE OR NON-INFRINGEMENT OF INTELLECTUAL PROPERTY RIGHTS. WITHOUT LIMITING THE GENERALITY OF THE FOREGOING, WE MAKE NO WARRANTY REGARDING THE QUALITY, USEFULNESS, PERFORMANCE OR RELIABILITY OF THIS WEBSITE OR OF ANY Content OR THAT THIS WEBSITE OR ANY Content WILL MEET YOUR EXPECTATIONS OF USE OR THAT THIS WEBSITE WILL BE UNINTERRUPTED, SECURE, ERROR FREE OR THAT ANY DEFECTS WILL BE CORRECTED IN A TIMELY MANNER BY US. WE ARE UNDER NO OBLIGATION TO UPDATE ANY OF THE Content OR OTHER INFORMATION CONTAINED ON THIS WEBSITE. WE DO NOT WARRANT THAT THIS WEBSITE OR ANY OF THE Content ARE APPROPRIATE OR LEGAL IN YOUR JURISDICTION OR THAT THIS WEBSITE OR ANY OF THE Content WILL BE FREE FROM VIRUSES, WORMS, TROJAN HORSES OR ANY OTHER CODE, APPLICATION OR PROGRAM THAT MAY CONTAIN HARMFUL ELEMENTS.

LIMITATIONS ON LIABILITY

YOU AGREE THAT WE SHALL NOT BE LIABLE TO YOU UNDER ANY CIRCUMSTANCES FOR ANY DIRECT, INDIRECT, GENERAL, SPECIAL, CONSEQUENTIAL, INCIDENTAL OR ANY OTHER DAMAGES OF ANY KIND INCLUDING, BUT NOT LIMITED TO, LOST PROFITS OR REVENUES, LOST DATA OR LOSS OF GOODWILL, OR FOR ANY OTHER DAMAGES WHATSOEVER ARISING OUT OF OR RELATING TO THE USE OR INABILITY TO USE THIS WEBSITE IN ANY MANNER WHATSOEVER INCLUDING YOUR USE OR RELIANCE ON ANY OF THE Content CONTAINED ON THIS WEBSITE OR CONTAINED ON ANY THIRD PARTY WEBSITE YOU ACCESS THROUGH THIS WEBSITE. WE SHALL NOT BE LIABLE TO YOU AS STATED HEREIN REGARDLESS OF THE CAUSE OF ANY DAMAGE YOU MAY INCUR, INCLUDING ANY DAMAGES NOT FORSEEABLE BY US AND REGARDLESS OF THE NATURE OF ANY CLAIM, WHETHER FOR BREACH OF CONTRACT, BY STATUTE, FOR ANY TORTS (INCLUDING, WITHOUT LIMITATION, NEGLIGENCE AND STRICT LIABILITY) OR FOR ANY OTHER LEGAL THEORY, WHETHER OR NOT WE HAVE BEEN ADVISED OF THE SAME. YOU ACKNOWLEDGE THAT YOU MAY BE WAIVING RIGHTS WITH RESPECT TO CLAIMS THAT ARE UNKNOWN OR ARE UNSUSPECTED. ACCORDINGLY, YOU AGREE TO WAIVE THE BENEFIT OF AND YOUR RIGHTS UNDER ANY LAW THAT OTHERWISE MIGHT LIMIT YOUR WAIVER OF SUCH CLAIMS INCLUDING, TO THE EXTENT APPLICABLE, CALIFORNIA CIVIL CODE SECTION 1542.

Exceptions to Disclaimers And Limitations

Some jurisdictions do not allow the waiver of certain warranties or the limitation of liability for certain damages. Accordingly, some of the above warranty disclaimers and limitations of liability may not apply to you. To the extent that we may not disclaim any implied warranty or limit its damages, the scope and duration of any required warranties under law and the extent of our liability shall be as limited as allowed under any applicable laws.

Indemnification by You

You agree to indemnify and hold us harmless, including our directors, officers, shareholders, members, managers, employees, agents or attorneys, to the extent applicable, from any and all claims, liabilities, legal proceedings, damages, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising from or related to: i) Your use of and interaction with this Website in any way whatsoever; or ii) any violation of the terms and conditions of this Agreement; or iii) violation of any law; or iv) violation of the rights of any third party for which any suit or legal proceeding is brought against us related to such violation. We reserve the right to assume the exclusive defense and control of any matter otherwise subject to indemnification by you and, in such case, you agree to cooperate with our defense of such claim and agree that we shall be entitled to exercise sole discretion over the control and manner of such defense.

Anti-Spam Policy

We intend to comply with the requirements of the CAN-SPAM Act (15 U.S.C. $ 7701 et. seq.) at all times. We do not engage in sending any unsolicited SPAM or junk mail of any kind including sending out any email communications in bulk or by a single mailing to anyone. However, if You have registered to this Website or subscribed to receive any Content from us and provided your email, You may receive promotional emails regarding upcoming product offers, sales, contests, etc. We do not consider such communications to be unsolicited SPAM. You will always have an option to opt- out of receiving any such communications from us. Please see our Privacy and Communications Policy for more information on how we use any information we collect from You.

No person who accesses or uses this Website, including any registered users, may use any information collected from this Website to send any unsolicited email communications or email communications otherwise in violation of the CAN-SPAM Act. Such activities are strictly prohibited and a violation of these terms. We will immediately terminate the user account of any registered user (to the extent applicable) who has violated this provision. If You would like to opt-out from receiving any promotional emails from us, or if You would like to contact us for any other reason relating to this policy, including making any complaints regarding any emails sent to you or our email policy in general, please contact us at info@eatnowus.com. Please provide the reason why you are contacting us in the body of your email and a brief subject line description.

Miscellaneous:

A. Severability: If any provision of this Agreement is held by a court or other tribunal of competent jurisdiction, in whole or in part, to be invalid, illegal, or unenforceable in any respect, for any reason, the validity, legality and enforceability of the remainder of that provision, any other remaining provisions, and of the entire Agreement shall not in any way be affected or impaired thereby, and shall be interpreted, to the extent possible, to achieve the purposes as originally expressed with the provision found to be invalid, illegal or unenforceable. Each provision hereof is intended to be severable, and the validity, legality, or enforceability of any provision of this Agreement shall not affect the validity, legality, or enforceability of the remainder of the Agreement.

B. Entire Agreement: Except for the Privacy and Communications Policy or the terms of any Other Agreement, these terms supersede any and all prior and existing agreements, whether oral or in writing, between You and us with respect to your use and access of this Website and constitutes the entire agreement between the parties. This Agreement will be expressly incorporated by reference in each and every agreement between You and us regarding your use and access of this Website, including the terms of any Other Agreement.

C. Arbitration: YOU AGREE TO GIVE UP YOUR RIGHTS TO BRING ANY CLAIMS RELATING TO THIS AGREEMENT OTHER THAN TO PROTECT YOUR INTELLECTUAL PROPERTY AND/OR YOUR USE OF THIS WEBSITE BEFORE A COURT OF LAW OR OTHER LEGAL TRIBUNAL AND TO RESOLVE ALL DISPUTES OR CLAIMS EXCLUSIVELY BY ARBITRATION. Except for actions to protect intellectual property rights and to enforce an arbitrator's decision hereunder, any and all claims, disputes or controversies of whatever kind and nature, whether preexisting, present or future between You and us, our agents, employees, principals, directors, officers, shareholders, members, managers, successors and assigns, to the extent applicable, arising from or relating to this Agreement, its interpretation or validity, shall be resolved exclusively by binding arbitration before a single arbitrator using the commercial arbitration rules of the Arbitration Service of San Francisco (“ASS”). Arbitration will occur only in San Francisco, California and shall be administered by the ASS. Notwithstanding the foregoing, to the extent You have in any manner violated or threatened to violate our intellectual property rights, we may seek injunctive or other appropriate relief in state or federal court under the terms of this Agreement. Any arbitration proceeding shall be brought and conducted in San Francisco California, U.S.A. The arbitrator shall be authorized to grant any relief available under law or in equity and any award rendered shall be final and conclusive upon the parties, except that the arbitrator shall not be authorized to award punitive damages to either You or us. Any judgment may be entered in the Superior Court of California, located in San Francisco, California, or any such other court that has personal jurisdiction over you, and the arbitrator may award reasonable costs and fees, including reasonable attorney’s fees and all arbitration fees, to the prevailing party, notwithstanding the then current rules of the ASS. You agree that a written notice requesting arbitration must be provided to us within one (1) year after the acts or occurrences supporting such a claim, without tolling for a failure to discover such act or occurrence. If You do not send a written notice to us within the requisite one (1) year period, that claim (or those claims) shall be waived and released and You shall be forever barred from asserting that claim (or those claims) in the future.

D. Venue/Choice of Law: Any and all claims, demands, controversies or legal proceedings arising out of or related to this Agreement and/or your use of this Website may only be brought exclusively in the Superior Court of California, situated in San Francisco, California, U.S.A. and You hereby expressly agree to submit to the personal jurisdiction of any such court and consent to extra-territorial service of process. Further, You waive any right to challenge the selection and choice of jurisdiction and You acknowledge that the right of selection of jurisdiction being waived by You is a valid part of the consideration of allowing access to and use of this Website by You. This Agreement shall be construed and enforced in accordance with the laws of the state of California, U.S.A., without regard to any applicable provincial conflict of laws principles and without regard to any applicable International laws, treaties or regulations.

E. Waiver: The waiver by us of a breach of any provision of this Agreement by You shall not operate or be construed as a waiver of any other or subsequent breach by You. Any non-enforcement of this agreement by us shall not be considered a waiver of our rights to enforce the terms hereunder.

F. Modifications: We may, in our sole and absolute discretion, change the terms contained in this Agreement from time to time. We will post notice of any such changes on the Website prominently and/or notify all registered users the next time they log-on after the any changes are effective. Notwithstanding, You agree to periodically visit these terms of use to determine the then current terms and conditions applicable to your use of this Website and all Content. If you object to any such changes made by us, your sole recourse shall be to cease using this Website. If you continue to use this Website after notice has been posted regarding any changes, You agree this shall indicate your acceptance of all such amendments.

G. Termination of Website Services: We reserve the right at any time, in our absolute sole discretion, to modify or terminate, either temporarily or permanently, this Website, any of the Content or any services or functions offered by or through this Website, with or without notice. You agree that we shall not be liable to You or to any third party for any such modification or termination. These Website terms shall remain in full force and effect notwithstanding any termination of your use of this website.

H. Headings/Construction: The section titles in these Terms are for convenience only and have no legal or contractual effect. These Terms will be interpreted without application of any strict construction in favor of or against You or us.

I. Assignment: These Terms, and any rights and licenses granted hereunder, may not be transferred or assigned by You, but may be assigned by us without restriction.

SECURE SHOPPING CART

Security is uppermost in the minds of online shoppers. Mission Workshop uses Americart to handle your order who has partnered with ScanAlert, the leading Web commerce security firm, and who is tested daily by McAfee and backed by VeriSign SSL (secure socket layer) encryptions. Credit/debit card information is not stored on our database.

NEWS & EVENTS

Submit your e-mail below, and Mission Workshop will send periodic newsletters regarding the release of new products and events at our retail store.

We'll include a removal link in any email sent, so you may leave the Mission Workshop list any time that suits you.

Your e-mail will not be shared with any third parties, and will be kept confidential and only used for Mission Workshop communications.

 

How to switch shoulder strap:

Check out the below video, if you have any further questions, give us a call: 415-864-7225

BACK-ORDER AND PRE-ORDER HANDLING

In the case of an order for a high demand item, whether that is an Arkiv Bag or apparel item, we often run a pre-order or take back-orders to ensure those who order receive product as soon as it is finished. Mission Workshop will charge your card to ensure your reservation of the product and we will ship it to you as soon as we can. Please take note of delivery times posted on the site, and reach out to us on email (info@missionworkshop.com) if you need the product by a certain time. When an item is on Back-Order it will typically take about 2-4 weeks before we ship your order. We can sometimes get things to you sooner if need be, but please be patient, making tough goods takes time and we refuse to rush and will never sacrifice quality for expediency.

APPAREL MANUFACTURING

We use the best available factories in North America to make our apparel. All of our knits are made here in the San Francisco Bay Area, and all waterproof apparel is put together up there in Canada. Check out the apparel line here.