Mission Workshop

CUSTOMER SERVICE

CONTACT

40 Rondel Place, San Francisco, Ca 94103
Weekday Hours   10am - 6pm (PST)   Mon - Fri
Weekend Hours   12pm - 4pm (PST)   Sat - Sun
Phone   415-864-7225
E-Mail  Info@MissionWorkshop.com


DOMESTIC SHIPPING

We ship with UPS primarily for all destinations and with USPS by request. Orders placed by 2:00pm PST of in-stock items ship the same day. DZR shoes ship within 24 hours. If you have purchased a "back-order" item, please expect a two to three week wait for delivery. Depending on where you're located, ground shipping generally takes 3-7 days for delivery from time of shipment.

Mission Workshop only charges sales tax to orders shipped in California.

WHERE TO BUY

You can find our bags at select dealers throughout the country, on our web site and at our retail locations in San Francisco.


BAG MANUFACTURING

From the initial design and prototyping to the actual manufacturing and finishing, every step of our bag's production goes down right here in America. Domestic manufacturing allows us to be hands on with every single iota of our product’s evolution, giving us the ability to evaluate and fine tune each step of the fabrication process and assure quality in every stitch.

SALES TAX

Mission Workshop only charges sales tax to orders placed in California.

INTERNATIONAL SHIPPING

ASIA   /   $55 UPS Flat Rate

Includes the following countries: Japan, Hong Kong, Singapore, Korea, and Taiwan. EUROPE & AUSTRALIA   /   $45 UPS Flat Rate
Includes the following countries: Austria, Belgium, Denmark, Finland, France, Germany, Iceland, Ireland, Italy, Liechtenstein, Luxembourg, Netherlands, Norway, Portugal, Spain, Sweden, Switzerland, United Kingdom, New Zealand, and Australia.

CANADA   /   $30 USPS Flat Rate

WORLDWIDE  /   $90 Flat Rate

Worldwide shipping should be used for orders to Africa, South America, Russia, Bermuda, Israel, Malayasia, Indonesia, or other countries not mentioned above, please use our $90 Worldwide Flat Rate. International orders will need to be verified and this may take us several days. We will only ship internationally to the recipient address on file with your credit card company. This will be verified by a phone call to the issuing bank.

Our flat rate is for the shipping cost only and does not include duties, taxes, or other import charges levied by the importing country. For USPS orders, please allow an extra day for order processing and any duties, taxes, or brokerage fees will need to be paid by the customer upon delivery.

ORDER STATUS / TRACKING MY ORDER

We will generally ship your order within 24 hours unless it's a weekend or a holiday. If there's a problem with your order and we anticipate a delay we will contact you through email.

A tracking number is automatically generated and then sent to your email given when we process your order. Domestic orders will ship the same day if received before 12:00PM Pacific Time M-F if item is in-stock. If item is back-ordered, typically it will take 2-4 weeks to ship and you will be contacted by us with updates on your order status. Depending on where you're located, ground shipping generally takes 3-7 days for delivery from time of shipment.

If you're concerned at all about your shipment feel free to contact us at info@missionworkshop.com with your order number in the subject line and a quick message about what you may need.

ORDER PROCESSING

Most orders typically process within 24 hours being received except for weekends and holidays. If there's a problem with your order and we anticipate a delay we will contact you through email or phone. Domestic orders will ship the same day if received before 12:00PM Pacific Time M-F if item is in-stock. If item is back-ordered, typically it will take 2-4 weeks to ship and you will be contacted by us with updates on your order status. Depending on where you're located, ground shipping generally takes 3-7 days for delivery from time of shipment.

If you're concerned at all about your shipment feel free to contact us at info@missionworkshop.com with your order number in the subject line and a quick message about what you may need.

BAG CLEANING

The best way to wash your Mission Workshop bag is with water, yep, just water. You can either rub the dirt off with your hands or else you can scrub the pack with a soft brush. You should be able to get most of the dirt off this way. If you feel that you need to use soap, use a mild or pure soap and rinse the pack thoroughly to remove any residue. Don't use a dryer of any sort, just be patient and hang it up and wait for it to dry.

WARRANTY POLICY

We offer a lifetime warranty against manufacturing defects in materials and craftsmanship. We back up our products so if you’re not happy for any reason let us know and we’ll do everything we can to remedy the situation.

If you have a warranty claim, send us a detailed email with pictures of the problem to warranty@missionworkshop.com and then follow the below instructions to ship us your bag to be fixed.

1. Get a Warranty / Repair Form: If you’d like an item repaired, please fill out a Warranty / Repair Form.Here's a link to our return address. If you have any questions, please email us at warranty@missionworkshop.com

2. Complete the form: Tell us what is to be repaired. Please be as thorough as possible about the problem. You can fill the form out while online and print it directly from your computer.

3. Ship It: UPS, FedEx or the Post Office all deliver to our address. You can even dispatch a messenger to deliver it if you want (if in SF). Be sure to include the completed Return Form or other instructions in the box. Please ship in a way that allows you to track your package because if we don’t receive it, we won’t be able to repair it. So it goes without saying, don’t entrust your delivery with the crazy guy on the corner who swears that he has forty toes. He’s just plain unreliable.

4. Check Your Email: if you included an email address with your return form, we will send you an email to notify you that your item has been received. Your repair should be processed within a couple of days after we receive your package.

*International exchanges we are unable to cover shipping back to you, nor are we able to cover duties on the returning the new item to you.

ONLINE PURCHASE RETURN

Mission Workshop offers a Money Back Guarantee

If you're not satisfied with your purchase, return the unused item in its original condition for a full refund, less shipping costs. Please return all items in it's orginal conditiion, or you may not be eligable for a full refund. Please ensure the items are packed to ensure safe delivery, as we are not responsible for any damages that occur when enroute.

1. Get a Return Form: To return or exchange an item, you must first fill out a Return / Exchange Form. Here's a link to our return address. Please keep note of your tracking label, as it will help expedite the return process. Merchandise purchased from the site must be returned within 45 days from ship date. The product must be enroute within the return period, or it cannot be accepted.

2. Complete the form: Tell us why you're returning the item and if you want to exchange, refund, or repair the item. You can fill the form out while online and print it directly from your computer.

3. Get a Return Shipping Label:If you are returning an Apparel item, please email us at RMA@missionworkshop.com. A return label will be shipped to you. All other items are not covered by free returns, so you are responsible for the delivery of the item(s).

4. Ship It: UPS, FedEx or the Post Office all deliver to our address. You can even dispatch a messenger to deliver it if you'd like (SF Only). Be sure to include the completed Return Form, Return Address Form, or other instructions in the box. Please ship in a way that allows you to track your package.

5. Check Your Email: if you included an email address with your return form, we will send you an email to notify you that your return has been processed and credited. Your refund or exchange should be processed within a couple of days after we receive your package.

*International exchanges we are unable to cover shipping back to you, nor are we able to cover duties on the returning the new item to you.

RETURN/EXCHANGE PROCESS

If you're not satisfied with your purchase and return the unused item in its original condition for a full refund, less shipping costs. It will be processed within 5-7 business days. Follow the instrucitons below to properly return your order and ensure efficient processing.

1. Get a Return Form: To return or exchange an item, you must first fill out a Return / Exchange Form. Here's a link to our return address. Please keep note of your tracking label, as it will help expedite the return process. Merchandise purchased from the site must be returned within 45 days from ship date. The product must be enroute within the return period, or it cannot be accepted.

2. Complete the form: Tell us why you're returning the item and if you want to exchange, refund, or repair the item. You can fill the form out while online and print it directly from your computer.

3. Get a Return Shipping Label:If you are returning an Apparel item, please email us at RMA@missionworkshop.com. A return label will be shipped to you. All other items are not covered by free returns, so you are responsible for the delivery of the item(s).

4. Ship It: UPS, FedEx or the Post Office all deliver to our address. You can even dispatch a messenger to deliver it if you'd like (SF Only). Be sure to include the completed Return Form, Return Address Form, or other instructions in the box. Please ship in a way that allows you to track your package.

5. Check Your Email: if you included an email address with your return form, we will send you an email to notify you that your return has been processed and credited. Your refund or exchange should be processed within a couple of days after we receive your package.

*International exchanges we are unable to cover shipping back to you, nor are we able to cover duties on the returning the new item to you.

PRIVACY POLICY

Introduction and Acceptance

Welcome to the Mission Workshop website located at http://www. MissionWorkshop.com/ (the “Website”) which includes all subdomains present and future, and subdivision brands owned and operated my Mission Workshop (Arkiv Modular Systems, Acre Supply, Advanced Projects). We hope you enjoy your visit and/or use of the Website, which may include the purchase of goods. By visiting and/or using the Website, you agree to be bound by the terms of the present Privacy Policy (the “Policy”).

Mission Workshop is owned and operated by Mission Workshop Inc., located on 40 Rondel Pl, San Francisco, CA 94103.

The Policy was last modified in April, 2016. Mission Workshop reserves the right, at any time and without prior notice, to modify or replace any of the Policy. Any changes to the Policy can be found at this URL. It is your responsibility to check the Policy periodically for changes. Your use of the Website following the posting of any changes to the Policy constitutes acceptance of those changes

The Policy should be read in conjunction with the Terms and Conditions, as both these documents govern your use of the Website. Where you have made a purchase, you are also governed by various policies regarding shopping, shipping, and returns.

In this Policy, a Website visitor or user may be referred to as “you”. When a Website user has made a purchase, they may be referred to as a “Client”.

If you have any questions about the Policy, or if you wish to inquire about and/or access any personal information Mission Workshop holds about you, please contact:
Mission Workshop
Info@MissionWorkshop.com

or:

Mission Workshop Legal Services
40 Rondel Pl
San Francisco, CA 94103

General Statement of Privacy and Protection of Personal Information

Mission Workshop takes your privacy and security of personal information very seriously. We have provided a secure environment and this strict Policy that describes the limited ways the information is used and the limited access to such information.

What Does This Privacy Policy Cover?

This Policy covers the treatment of personally identifiable information (“Personal Information”) and other information gathered by Mission Workshop when you are using or accessing the Website. This Policy also covers Mission Workshop’s treatment of any Personal Information that Mission Workshop may share with its business partners or other third parties under very limited circumstances.

This Policy does not apply to the general practices and treatment of information (whether personal or not) by third parties that Mission Workshop does not own or control, including but not limited to any third party websites or services that you elect to access through the Website or via a link from the Website (“Third Party Website”), or to individuals that Mission Workshop does not manage or employ. While we attempt to facilitate access or link to only to those Third Party Websites that share our respect for your privacy, we cannot take responsibility for the content or privacy policies of those Third Party Websites. We encourage you to carefully review the privacy policies of any Third Party Website you access. We have named and provided links to the most important of these Third Party Websites further in this Policy.

Finally, this Policy does not cover any Personal Information you send to Mission Workshop via any non-secured mode of communications such as email, instant messenger or Twitter, as communications via these methods may be subject to interception, loss, or alteration. While we welcome your comments and suggestions sent to us in this manner, we encourage you to carefully examine what Personal Information you send to Mission Workshop via these methods.

No Collection of Personal Information as a Matter of Course

Mission Workshop does not, as a matter of course, gather any of your Personal Information while you are using the Website, unless you are asked to provide such information, for example by signing up for an account or for the mailing list, or making a purchase. Personal Information is only gathered with your informed consent. Where you have provided Personal Information, it will only be used for the stated purpose.

Security of Information

Mission Workshop uses only industry best practices (physical, electronic, and procedural) in keeping any data collected (including Personal Information) secure. In addition, Mission Workshop uses third party vendors and hosting partners to provide the necessary hardware, software, networking, storage, and related technology required to run the Website, and these third parties have been selected for their high standards of security. For example, Mission Workshop use Media Temple as its hosting partner, an industry leader in hosting of websites.

Where you are making a purchase on the Website, all transaction data, including credit card information, is transferred by encrypted Secure Sockets Layer (“SSL”), the standard for internet transactions.

Limited Gathering of Information for Statistical, Analytical and Security Purposes

Mission Workshop automatically collects certain information using a third-party analytics program, Google Analytics, to help us understand how our users use the Website, but none of this information identifies you personally. For example, each time you visit the Website we automatically collect your IP address, browser and computer type, access times, the web page from which you came, and the web page(s) you access (as applicable). We use information collected in this manner only to better understand your needs and the needs of the Website users in the aggregate. Mission Workshop also makes use of information gathered for statistical purposes to keep track of the number of visits to the Website and which pages on the Website with a view to introducing improvements.

Mission Workshop reserves the right to use additional analytical or statistical programs or services in the future. Where any Personal Information is transferred to a third party in this manner, this section will be updated accordingly, though there may be a delay in the update.

Your IP address and other relevant information may be used in order to trace any fraudulent or criminal activity, or any activity in violation of the Terms and Conditions.

Non-disclosure of Personal Information to Third Parties

Except as provided in the next paragraphs and the sections in this Policy regarding Analytics, Mailing List Management, Secured Payments, and Data Transfer from the European Economic Area, Mission Workshop does not divulge any Personal Information gathered via the Website to third parties. Moreover, Mission Workshop does not sell, rent, trade or license any Personal Information regarding its users to third parties. Only the employees, representatives, subcontractors, officers, agents, or assigns of Mission Workshop are responsible for the management and development of the Website, and only these individuals have access to the information collected there. These employees, representatives, subcontractors, officers, agents or assigns all have been instructed to comply with the Policy.

Notwithstanding anything in the Policy to the contrary, we may share any information we have collected about you or that you have submitted: (1) in response to subpoenas, court orders, or legal process, or to establish, protect, or exercise our legal rights or defend against legal claims or demands; (2) if we believe it is necessary in order to investigate, prevent, or take action regarding illegal activities, fraud, or situations involving potential threats to the safety of any person, or any violation of the Terms and Conditions; (3) if we believe it is necessary to investigate, prevent, or take action regarding situations that involve abuse of the Website infrastructure or the Internet in general (such as voluminous spamming, denial of service attacks, or attempts to compromise the security of the Website infrastructure or the Website generally); (4) to a parent company, subsidiaries, joint ventures, or other companies under common control with Mission Workshop (in which case we will require such entities to honor this Policy); (5) if Mission Workshop is acquired by or merged with another entity (in which case we will require such entity to assume our obligations under this Policy, or inform you that you are covered by a new privacy policy).

Mission Workshop uses certain third party services in order to augment the Website. Personal information may be transferred from Mission Workshop to these third party services, but only to the extent required in order for them to function properly, and only upon your express submission of such information. These third party services are limited to Facebook, Twitter, Instagram, and Pinterest for sharing of Website content. If you are not already logged in to those third party services, your Personal Information required to login to those accounts is transferred securely from Mission Workshop to the third party services. When your Personal Information is transferred to these third party services, it is covered by their respective privacy policies, which we encourage you to read.

Mailing List Management

Mission Workshop uses Campaign Monitor to manage our mailing list and send out emails. Personal Information is transferred to Campaign Monitor in order for the mailing list to function properly. Your Personal Information is only used for the proper sending out of email; Campaign Monitor does not use this Personal Information for any other purpose, and will not transfer or sell your Personal Information to any other third party. For more information, please refer to Campaign Monitors Privacy Policy.

You may unsubscribe from Mission Workshop’s mailing list at any time, by following the link at the bottom of all Mission Workshop emails.

Secured Payments

Mission Workshop provides two methods of secured payments for purchases made on the Website. You may use your credit card directly on the Website, in which case Personal Information is transferred securely to a third party payment processor, Spark Pay by Capital One. You may also make purchases using PayPal.

By making a purchase on the Website, you authorize Mission Workshop to use these payment processors and to transfer Personal Information to them, but only to the extent needed to complete the transaction. No credit card information is ever stored on servers controlled by Mission Workshop. Spark Pay and PayPal have our permission to store, on behalf of Mission Workshop, the data pertaining to the executed transactions by Clients of the Website (including credit card information) with the goal of ensuring a secure method of payment and proof of purchase archive, allowing for the protection of Mission Workshop Clients, and for follow-up as needed. This transactional data may be used for validation and registration purposes of Mission Workshop Clients, and to trace any fraudulent activities if necessary.

When a Client makes a purchase and uses one of these payment processors, the Client is covered by the payment processor’s privacy policy. We encourage you to read Spark Pay’s and PayPal’s privacy policies to learn more about how your Personal Information is treated by those third parties.

Advertisements

Mission Workshop currently uses Google Adwords to advertise on the internet and by visiting or using the Website you consent to this use. Specifically, Mission Workshop uses the remarketing features that deliver you advertisements that will be of particular interest to you, based on your browsing history at the Website. These advertisements will appear on third-party websites around the web. Google uses specific cookies to allow them to serve these ads around the web that will be of interest to you.

You may prevent this type of advertising by deleting the appropriate Google cookie through your browser, though this may not be permanent. For a more permanent solution, you may opt out of such Google advertising at any time by visiting your Google Ads Settings page.

Data Transfer from the European Economic Area

If you are accessing the Website from the European Economic Area (the “EEA”, which includes all EU member states plus Iceland, Liechtenstein and Norway) you are covered by Directive 95/46/EC of the European Parliament and of the Council (the “Data Protection Directive”). If you are a Client you acknowledge and accept that your Personal Information is being transferred to countries outside the EEA. The Data Protection Directive permits your Personal Information to be transferred to countries that have an “adequate level of protection” for data. Your Personal Information is only being transferred to countries that meet this standard, which are limited to the following for the associated purpose: (1) United States, to the offices of Mission Workshop for processing and fulfillment of your order. Under the Data Protection Directive, your Personal Information may be transferred to a United States company if that company is certified under the Safe Harbor Privacy Principles. Mission Workshop uses American company Media Temple to host the Website and our business applications, and both of these companies are so certified, and your Personal Information is not transferred to or stored anywhere else in the United States.

Tracking Technology ("Cookies")

Mission Workshop uses tracking technology (“cookies”) on the Website and by using the Website you agree to their use. Cookies are small text files placed on your hard drive when you visit a web site, in order to track use of the site and to improve the user experience by storing certain data on your computer. The Website uses “session cookies,” which improve your user experience by storing certain information from your current visit on your computer.

Your browser can be set to refuse cookies or delete them after they have been stored. Please refer to your browser’s help section for instructions. Please note that deleting these cookies may reduce your user experience for the Website by requiring you to re-enter certain information, including information required to use the Website and make purchases. Furthermore, as we use authentication cookies, deleting those cookies may prevent certain functions, including the purchase process, from working at all. Mission Workshop shall not be held responsible for any function that may not operate after you delete cookies, or any damages (pecuniary or otherwise) arising from those functions not operating, or having reduced functionality.

Risks Associated with the Internet

Despite Mission Workshop's efforts to ensure third parties will not access or obtain your Personal Information through your use of the Website, complete confidentiality and security cannot currently be guaranteed on the Internet. Communication via the Internet is subject to interception, loss, or alteration. You acknowledge and agree that Mission Workshop cannot be held responsible for damages resulting from the transmission of confidential information or Personal Information over the Internet and that such communications are at your own risk.

Limitation of Liability

Mission Workshop, and / or its respective officers, directors, owners, officials, partners, partnerships, principals, employees, affiliates and other related entities, servants, agents, representatives, successors and assigns, will not be held liable for any damages resulting from the misuse of any information collected by any third party, or any misuse of any information collected through the Website not in violation of the Policy.

©Mission Workshop 2016

SECURE SHOPPING CART

Security is uppermost in the minds of online shoppers. Mission Workshop uses Americart to handle your order who has partnered with ScanAlert, the leading Web commerce security firm, and who is tested daily by McAfee and backed by VeriSign SSL (secure socket layer) encryptions. Credit/debit card information is not stored on our database.

NEWS & EVENTS

Submit your e-mail below, and Mission Workshop will send periodic newsletters regarding the release of new products and events at our retail store.

We'll include a removal link in any email sent, so you may leave the Mission Workshop list any time that suits you.

Your e-mail will not be shared with any third parties, and will be kept confidential and only used for Mission Workshop communications.

 

How to switch shoulder strap:

Check out the below video, if you have any further questions, give us a call: 415-864-7225

BACK-ORDER AND PRE-ORDER HANDLING

In the case of an order for a high demand item, whether that is an Arkiv Bag or apparel item, we often run a pre-order or take back-orders to ensure those who order receive product as soon as it is finished. Mission Workshop will charge your card to ensure your reservation of the product and we will ship it to you as soon as we can. Please take note of delivery times posted on the site, and reach out to us on email (info@missionworkshop.com) if you need the product by a certain time. When an item is on Back-Order it will typically take about 2-4 weeks before we ship your order. We can sometimes get things to you sooner if need be, but please be patient, making tough goods takes time and we refuse to rush and will never sacrifice quality for expediency.

APPAREL MANUFACTURING

We use the best available factories in North America to make our apparel. All of our knits are made here in the San Francisco Bay Area, and all waterproof apparel is put together up there in Canada. Check out the apparel line here.