CUSTOMER SERVICE   /   CLICK QUESTION FOR ANSWER

CONTACT

40 Rondel Place, San Francisco, Ca 94103
Office Hours   9am - 5pm (PST)   Mon - Fri
E-Mail  Info@MissionWorkshop.com
Phone   415-864-7225
Fax   415-864-7226

WHERE TO BUY

You can find our bags at select dealers throughout the country, on our web site and at our retail locations in San Francisco.

MANUFACTURING

From the initial design and prototyping to the actual manufacturing and finishing, every step of our bag's production goes down right here in America. Domestic manufacturing allows us to be hands on with every single iota of our product’s evolution, giving us the ability to evaluate and fine tune each step of the fabrication process and assure quality in every stitch.

SALES TAX

Mission Workshop only charges sales tax to orders placed in California.

INTERNATIONAL SHIPPING

JAPAN, SINGAPORE, & HONG KONG   /   $45 Flat Rate

WESTERN EUROPE   /   $45 Flat Rate
Includes the following countries: Austria, Belgium, Denmark, Finland, France, Germany, Iceland, Ireland, Italy, Liechtenstein, Luxembourg, Netherlands, Norway, Portugal, Spain, Sweden, Switzerland, and the United Kingdom.

AUSTRALIA / NEW ZEALAND   /   $45 Flat Rate

WORLDWIDE  /   $90 Flat Rate

Worldwide shipping should be used for orders to Asia (excluding Japan), Africa, South America, or other countries not mentioned above), please use our $90 Worldwide Flat Rate. International orders will need to be verified and this may take us several days. We will only ship internationally to the recipient address on file with your credit card company. This will be verified by a phone call to the issuing bank.

Our flat rate is for the shipping cost only and does not include duties, taxes, or other import charges levied by the importing country. For USPS orders, please allow an extra day for order processing and any duties, taxes, or brokerage fees will need to be paid by the customer upon delivery.

ORDER STATUS

We will generally ship your order within 24 hours unless it's a weekend or a holiday. If there's a problem with your order and we anticipate a delay we will contact you through email or phone. Tracking information will come to the email supplied on the order from and will be from "UPS quantum view". If you're concerned at all about your shipment feel free to contact us at orders@missionworkshop.com or 415-864-7225.

ORDER PROCESSING

Most orders typically processes within 24 hours being received except for weekends and holidays. If there's a problem with your order and we anticipate a delay we will contact you through email or phone.

BAG CLEANING

The best way to wash your Mission Workshop bag is with water, yep, just water. You can either rub the dirt off with your hands or else you can scrub the pack with a soft brush. You should be able to get most of the dirt off this way. If you feel that you need to use soap, use a mild or pure soap and rinse the pack thoroughly to remove any residue. Don't use a dryer of any sort, just be patient and hang it up and wait for it to dry.

WARRANTY POLICY

We offer a lifetime warranty against defects in materials and craftsmanship. We back up our products so if you’re not happy for any reason let us know and we’ll do everything we can to remedy the situation.

Mission Workshop offers a Money Back Guarantee

If you're not satisfied with your purchase return the unused item in its original condition for a full refund, less shipping costs. Please return in a flat, unwrinkled condition or we won't be able to give a full refund.

ON-LINE PURCHASE RETURN

1. Get a Return Form: Click Here. You can also contact us and we’ll fax or mail one to you. It’s just that simple.

2. Complete the form: Tell us why you’re returning the item and if you want to exchange, refund, or repair the item. You can fill the form out while online and print it directly from your computer.

3. Get a Return Shipping Label: Click Here. Fill in your return address while online and print it directly from your computer. You can just fold the entire printed page in half and tape it to the box. You can also use your own shipping label or the label provided by the freight company you are using. Our therapist says we’re too accommodating, but in this instance, we don’t think that’s a bad thing.

4. Ship It: UPS, FedEx or the Post Office all deliver to our address. You can even dispatch a messenger to deliver it if you want. Be sure to include the completed Return Form or other instructions in the box. Please ship in a way that allows you to track your package because if we don’t receive it, we won’t be able to give you a refund. So it goes without saying, don’t entrust your delivery with the crazy guy on the corner who swears that he has forty toes. He’s just plain unreliable.

5. Check Your Email: if you included an email address with your return form, we will send you an email to notify you that your return has been processed and credited. Your refund or exchange should be processed within a couple of days after we receive your package. Please note that when assembling your package we also are big fans of candy, canned beer and sofa change, and though including any of the aforementioned items won’t necessarily guarantee a faster turn around, it certainly can’t hurt.

RETURN/EXCHANGE PROCESS

If you're not satisfied with your purchase and return the unused item in its original condition for a full refund, less shipping costs. It will be processed within 3 - 4 business days.

PRIVACY POLICY

Mission Workshop is committed to protecting your privacy. The information we collect is only used to process your order. We will never pass along your personal information or order details to outside parties unless it relates to the fulfillment of your order (FedEx for example when we ship your order). Likewise, e-mails submitted for our mailing lists will be used for only the list(s) that you sign up for, and NEVER given to any third party for ANY reason.

When you visit Mission Workshop some information is automatically collected, such as your computer's operating system and browser type, version, if your browser is JavaScript enabled and if cookies are accepted, screen resolution, color and depth. We collect this information through the use of cookies and logs. We may automatically collect certain information through the use of "cookies." This helps us to improve the MissionWorkshop.com by seeing where things work and where they may fail for certain users (mobile or small laptops for instance). As with e-mails, this is never shared or made public in anyway and it is purely used for our own website diagnostics.

SECURE SHOPPING CART

Security is uppermost in the minds of online shoppers. Mission Workshop uses Americart to handle your order who has partnered with ScanAlert, the leading Web commerce security firm, and who is tested daily by McAfee and backed by VeriSign SSL (secure socket layer) encryptions. Credit/debit card information is not stored on our database.

NEWS & EVENTS

Submit your e-mail below, and Mission Workshop will send periodic newsletters regarding the release of new products and events at our retail store.

We'll include a removal link in any email sent, so you may leave the Mission Workshop list any time that suits you.

Your e-mail will not be shared with any third parties, and will be kept confidential and only used for Mission Workshop communications.

How to switch shoulder strap:

Check out the below video, if you have any further questions, give us a call: 415-864-7225