CUSTOMER SERVICE   /   CLICK QUESTION FOR ANSWER

CONTACT

40 Rondel Place, San Francisco, Ca 94103
Weekday Hours   10am - 6pm (PST)   Mon - Fri
Weekend Hours   12pm - 4pm (PST)   Sat - Sun
Phone   415-864-7225
Fax   415-864-7226
E-Mail  Info@MissionWorkshop.com


DOMESTIC SHIPPING

FREE  UPS Ground for all orders over $100.
(Excludes Alaska and Hawaii)

We ship with UPS. UPS does not deliver on the weekend so if you order a bag by the deadline on Friday and have it shipped overnight the order will arrive on Monday. If you need to receive your order by a specific date (leaving town etc.) please indicate this in the comments section of your order form. Domestic orders will ship the same day if received before 12:00PM Pacific Time M-F. Depending on where you're located, ground shipping generally takes 3-7 days for delivery from time of shipment.

WHERE TO BUY

You can find our bags at select dealers throughout the country, on our web site and at our retail locations in San Francisco.


BAG MANUFACTURING

From the initial design and prototyping to the actual manufacturing and finishing, every step of our bag's production goes down right here in America. Domestic manufacturing allows us to be hands on with every single iota of our productís evolution, giving us the ability to evaluate and fine tune each step of the fabrication process and assure quality in every stitch.

SALES TAX

Mission Workshop only charges sales tax to orders placed in California.

INTERNATIONAL SHIPPING

ASIA   /   $55 UPS Flat Rate

EUROPE & AUSTRALIA   /   $45 UPS Flat Rate
Includes the following countries: Austria, Belgium, Denmark, Finland, France, Germany, Iceland, Ireland, Italy, Liechtenstein, Luxembourg, Netherlands, Norway, Portugal, Spain, Sweden, Switzerland, and the United Kingdom.

CANADA   /   $30 USPS Flat Rate

WORLDWIDE  /   $90 Flat Rate

Worldwide shipping should be used for orders to Africa, South America, or other countries not mentioned above, please use our $90 Worldwide Flat Rate. International orders will need to be verified and this may take us several days. We will only ship internationally to the recipient address on file with your credit card company. This will be verified by a phone call to the issuing bank.

Our flat rate is for the shipping cost only and does not include duties, taxes, or other import charges levied by the importing country. For USPS orders, please allow an extra day for order processing and any duties, taxes, or brokerage fees will need to be paid by the customer upon delivery.

ORDER STATUS / TRACKING MY ORDER

We will generally ship your order within 24 hours unless it's a weekend or a holiday. If there's a problem with your order and we anticipate a delay we will contact you through email.

A tracking number is automatically generated and then sent to your email given when we process your order.

If you're concerned at all about your shipment feel free to contact us at orders@missionworkshop.com with your order number in the subject line and a quick message about what you may need.

ORDER PROCESSING

Most orders typically process within 24 hours being received except for weekends and holidays. If there's a problem with your order and we anticipate a delay we will contact you through email or phone.

BAG CLEANING

The best way to wash your Mission Workshop bag is with water, yep, just water. You can either rub the dirt off with your hands or else you can scrub the pack with a soft brush. You should be able to get most of the dirt off this way. If you feel that you need to use soap, use a mild or pure soap and rinse the pack thoroughly to remove any residue. Don't use a dryer of any sort, just be patient and hang it up and wait for it to dry.

WARRANTY POLICY

We offer a lifetime warranty against defects in materials and craftsmanship. We back up our products so if youíre not happy for any reason let us know and weíll do everything we can to remedy the situation.

Mission Workshop offers a Money Back Guarantee

If you're not satisfied with your purchase return the unused item in its original condition for a full refund, less shipping costs. Please return in a flat, unwrinkled condition or we won't be able to give a full refund.

ONLINE PURCHASE RETURN

1. Get a Return Form: Click Here. You can also contact us and weíll fax or mail one to you. Itís just that simple.

2. Complete the form: Tell us why youíre returning the item and if you want to exchange, refund, or repair the item. You can fill the form out while online and print it directly from your computer.

3. Get a Return Shipping Label: Click Here. Fill in your return address while online and print it directly from your computer. You can just fold the entire printed page in half and tape it to the box. You can also use your own shipping label or the label provided by the freight company you are using. Our therapist says weíre too accommodating, but in this instance, we donít think thatís a bad thing.

4. Ship It: UPS, FedEx or the Post Office all deliver to our address. You can even dispatch a messenger to deliver it if you want. Be sure to include the completed Return Form or other instructions in the box. Please ship in a way that allows you to track your package because if we donít receive it, we wonít be able to give you a refund. So it goes without saying, donít entrust your delivery with the crazy guy on the corner who swears that he has forty toes. Heís just plain unreliable.

5. Check Your Email: if you included an email address with your return form, we will send you an email to notify you that your return has been processed and credited. Your refund or exchange should be processed within a couple of days after we receive your package.

*International exchanges we are unable to cover shipping back to you, nor are we able to cover duties on the returning the new item to you.

RETURN/EXCHANGE PROCESS

If you're not satisfied with your purchase and return the unused item in its original condition for a full refund, less shipping costs. It will be processed within 3 - 4 business days.

PRIVACY POLICY

Mission Workshop is committed to protecting your privacy. The information we collect is only used to process your order. We will never pass along your personal information or order details to outside parties unless it relates to the fulfillment of your order (UPS for example when we ship your order). Likewise, e-mails submitted for our mailing lists will be used for only the list(s) that you sign up for, and NEVER given to any third party for ANY reason.

When you visit Mission Workshop some information is automatically collected, such as your computer's operating system and browser type, version, if your browser is JavaScript enabled and if cookies are accepted, screen resolution, color and depth. We collect this information through the use of cookies and logs. We may automatically collect certain information through the use of "cookies." This helps us to improve the MissionWorkshop.com by seeing where things work and where they may fail for certain users (mobile or small laptops for instance). As with e-mails, this is never shared or made public in anyway and it is purely used for our own website diagnostics.

SECURE SHOPPING CART

Security is uppermost in the minds of online shoppers. Mission Workshop uses Americart to handle your order who has partnered with ScanAlert, the leading Web commerce security firm, and who is tested daily by McAfee and backed by VeriSign SSL (secure socket layer) encryptions. Credit/debit card information is not stored on our database.

NEWS & EVENTS

Submit your e-mail below, and Mission Workshop will send periodic newsletters regarding the release of new products and events at our retail store.

We'll include a removal link in any email sent, so you may leave the Mission Workshop list any time that suits you.

Your e-mail will not be shared with any third parties, and will be kept confidential and only used for Mission Workshop communications.

 

How to switch shoulder strap:

Check out the below video, if you have any further questions, give us a call: 415-864-7225

BACK-ORDER AND PRE-ORDER HANDLING

In the case of an order for a high demand item, whether that is an Arkiv Bag or apparel item, we often run a pre-order or take back-orders to ensure those who order receive product as soon as it is finished. Mission Workshop will charge your card to ensure your reservation of the product and we will ship it to you as soon as we can. Please take note of delivery times posted on the site, and reach out to us on email (info@missionworkshop.com) if you need the product by a certain time. We can sometimes get things to you sooner if need be, but please be patient, making tough goods takes time and we refuse to rush and will never sacrifice quality for expediency.

APPAREL MANUFACTURING

We use the best available factories in North America to make our apparel. All of our knits are made here in the San Francisco Bay Area, and all taped goods are put together up there in Canada. Check out the apparel line.