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Customer Service

click question below for answer

Online shop questions:

What are your shipping rate and policies What is the Mission Workshop Warranty Policy? What is the status of my order or how do I find my tracking number? How long does Mission Workshop orders take to process? Does Mission Workshop charge sales tax on orders? What is Mission Workshop's Privacy Policy? What are Mission Workshop's Terms of Sale? What are Mission Workshop's Terms of Use? Is Mission Workshop's online shopping cart secure? How do I return something I purchased online? How long do refunds or exchanges take to process? How do pre-orders and back-orders work? How do I contact Mission Workshop?Where are Mission Workshop bags manufactured? Where is Mission Workshop apparel manufactured? How do I wash my Mission Workshop bag? How do I switch the shoulder strap on my messenger bag? How do I keep up with Mission Workshop releases & events? Where can I buy Mission Workshop products? Does Mission Workshop offer discounts on corporate/volume sales?
SHIPPING RATES & POLICIES

Click Here for our Rates and Policies

INTERNATIONAL SHIPPING

ASIA / $55 UPS Flat Rate

Includes the following countries: Japan, Hong Kong, Singapore, Korea, and Taiwan.

EUROPE & AUSTRALIA / $45 UPS Flat Rate

Includes the following countries: Austria, Belgium, Denmark, Finland, France, Germany, Iceland, Ireland, Italy, Liechtenstein, Luxembourg, Netherlands, Norway, Portugal, Spain, Sweden, Switzerland, United Kingdom, New Zealand, and Australia.

CANADA / $30 USPS Flat Rate

OTHER WORLDWIDE DESTINATIONS/ $90 UPS Flat Rate

Worldwide shipping should be used for orders to Africa, South America, Russia, Bermuda, Israel, Malayasia, Indonesia, or other countries not mentioned above. International orders will need to be verified and this may take us several days. We only ship internationally to the recipient address on file with your credit card company. This will be verified by a phone call to the issuing bank.

Our flat rate includes the shipping cost only and DOES NOT INCLUDE DUTIES, TAXES, OR OTHER IMPORT CHARGES levied by the importing country.

ORDER STATUS / TRACKING MY ORDER

We generally ship all in-stock items within 24 hours unless it's a weekend or a holiday. If there's a problem with your order and we anticipate a delay we will contact you via email.

After your order is placed, a tracking number is automatically generated and sent to the email address you provided.

If an item is back-ordered, it will typically take two to four weeks to ship, and we will contact you via email with updates on your order status during that time.

Depending on where you're located, ground shipping to US addresses generally takes 3-7 days for delivery from time of shipment.

If you're concerned at all about your shipment feel free to contact us at info@missionworkshop.com with your order number in the subject line and we’ll get back to you within 24 hours (business days).

ORDER PROCESSING

Most orders are shipped within 24 hours of being received except during weekends and holidays. If there's a problem with your order and we anticipate a delay we will contact you via email or phone.

Domestic orders will ship the same day if received before 12:00 PM Pacific Time M-F if the item is in-stock. If an item is back-ordered, it will typically take two to four weeks to ship, and we will contact you via email with updates on your order status during that time.

Depending on where you're located, ground shipping to US addresses generally takes 3-7 days for delivery from time of shipment

If you're concerned at all about your shipment feel free to contact us at info@missionworkshop.com with your order number in the subject line and we’ll get back to you as soon as possible.

SALES TAX

Mission Workshop only charges sales tax on orders shipped to California addresses.

SECURE SHOPPING CART

Security is very important to us. Mission Workshop uses the best-in-class third-party eCommerce platform Shopify to handle all of our order and payment processing. Our employees never see your credit or debit card information and it is not stored in our database.

ONLINE PURCHASE RETURNS

Click Here for our Return Policy

RETURN/EXCHANGE PROCESS

We will send you an email to notify you that your return has been processed (typically 5-7 Days). Depending on your bank, refunds can take up to 2 weeks to be credited to your account.

BACK-ORDER AND PRE-ORDER PROCESSING

Back-ordered items typically take about two to four weeks until we ship your order. Back-orders are not charged until they are shipped. If you are in a hurry for your items (for example, if they are needed for a birthday gift or big trip), feel free to contact us and we will do our best to get them to you before you leave (no promises). 

Pre-orders are charged at the time of order and will almost always be shipped during the “estimated delivery” window listed on web site when you ordered. 

CONTACT

40 Rondel Place, San Francisco, Ca 94103
Customer Service Hours 10 AM – 6 PM (PT) Mon - Fri
Phone 415-864-7225
Email info@missionworkshop.com

BAG MANUFACTURING

From the initial design and prototyping to the actual manufacturing and finishing, every step of our bag's production goes down right here in the USA.

APPAREL MANUFACTURING

Most of our apparel is made in the U.S. and Canada. The Renan Pullover is made in Peru near where the Alpaca yarn is spun.

BAG CLEANING

The best way to wash your Mission Workshop bag is with water (yep, just water). You can either rub the dirt off with your hands or scrub it off with a soft brush. You should be able to get most of the dirt off this way. If you feel that you need to use soap, use a mild soap and rinse the pack thoroughly to remove any residue. Don't use a dryer of any sort, just hang it up and let it air dry.

HOW TO SWITCH SHOULDER STRAP
NEWS & EVENTS

Sign-up Here, and Mission Workshop will send periodic newsletters regarding the release of new products and events at our retail store.

We'll include a removal link in any email sent, so you may leave the Mission Workshop list any time that suits you.

Your e-mail will not be shared with any third parties, and will be kept confidential and only used for Mission Workshop communications.

WHERE TO BUY

You can find our bags at select dealers throughout the country, on our web site and at our retail locations in San Francisco.

CORPORATE/VOLUME SALES

Please contact our COO Bart Kyzar at (415) 864-7225 or bart.k@missionworkshop.com for information about volume pricing for corporate customers or large orders.

click question below for answer

Online shop questions:

What are your shipping rate and policies
SHIPPING RATES & POLICIES

Click Here for our Rates and Policies

What is the Mission Workshop Warranty Policy? What is the status of my order or how do I find my tracking number?
ORDER STATUS / TRACKING MY ORDER

We generally ship all in-stock items within 24 hours unless it's a weekend or a holiday. If there's a problem with your order and we anticipate a delay we will contact you via email.

After your order is placed, a tracking number is automatically generated and sent to the email address you provided.

If an item is back-ordered, it will typically take two to four weeks to ship, and we will contact you via email with updates on your order status during that time.

Depending on where you're located, ground shipping to US addresses generally takes 3-7 days for delivery from time of shipment.

If you're concerned at all about your shipment feel free to contact us at info@missionworkshop.com with your order number in the subject line and we’ll get back to you within 24 hours (business days).

How long does Mission Workshop orders take to process?
ORDER PROCESSING

Most orders are shipped within 24 hours of being received except during weekends and holidays. If there's a problem with your order and we anticipate a delay we will contact you via email or phone.

Domestic orders will ship the same day if received before 12:00 PM Pacific Time M-F if the item is in-stock. If an item is back-ordered, it will typically take two to four weeks to ship, and we will contact you via email with updates on your order status during that time.

Depending on where you're located, ground shipping to US addresses generally takes 3-7 days for delivery from time of shipment

If you're concerned at all about your shipment feel free to contact us at info@missionworkshop.com with your order number in the subject line and we’ll get back to you as soon as possible.

Does Mission Workshop charge sales tax on orders?
SALES TAX

Mission Workshop only charges sales tax on orders shipped to California addresses.

What is Mission Workshop's Privacy Policy? What are Mission Workshop's Terms of Sale? What are Mission Workshop's Terms of Use? Is Mission Workshop's online shopping cart secure?
SECURE SHOPPING CART

Security is very important to us. Mission Workshop uses the best-in-class third-party eCommerce platform Shopify to handle all of our order and payment processing. Our employees never see your credit or debit card information and it is not stored in our database.

How do I return something I purchased online?
ONLINE PURCHASE RETURNS

If you're not 100% satisfied with your purchase, return any unused items in their original condition for a full refund, less shipping costs. Returns are processed within 5-7 business days. Follow the instructions below to return your order and ensure efficient processing:

1. Request an RMA: To return or exchange an item, click here and enter your order # and the email address associated with the order. Click the cart icons next to each item you are returning and complete the required information.

2. Get a Return Shipping Label: If you are returning an apparel item, you will receive a pre-paid UPS label after the return is accepted. The label will be attached to an email sent to the email address used on the order. All other items are not covered by pre-paid labels, so you are responsible for paying return shipping costs.

3. Ship It: UPS, FedEx or the Post Office all deliver to our address. You can even dispatch a messenger to deliver it if you'd like (SF Only). Be sure to include the completed Order # on the postage label and/or clearly marked on the outside of the package.

4. Check Your Email: We will send you an email to notify you that your return has been processed (typically 5-7 Days). Depending on your bank, refunds can take up to 2 weeks to be credited to your account.

*International exchanges: Customers are responsible for all return shipping costs for order exchanges.

How long do refunds or exchanges take to process?
RETURN/EXCHANGE PROCESS

If you're not satisfied 100% satisfied with your purchase, return the unused item in its original condition for a full refund, less shipping costs. Returns are be processed within 5-7 business days. Follow the instructions below to properly return your order and ensure efficient processing:

1. Request an RMA: To return or exchange an item, click here and enter your order # and email address associated with the order. Click the cart icons next to each item you are returning and complete the required information.

2. Get a Return Shipping Label: If you are returning an apparel item, you will receive a pre-paid UPS label after the return is accepted. The label will be attached to an email sent to the email address used on the order. All other items are not covered by pre-paid labels, so you are responsible for the postage purchase. Return instructions will be provided after the return is accepted.

3. Ship It: UPS, FedEx or the Post Office all deliver to our address. You can even dispatch a messenger to deliver it if you'd like (SF Only). Be sure to include the completed Order # on the postage label and/or clearly marked on the outside of the package.

4. Check Your Email: We will send you an email to notify you that your return has been processed (typically 5-7 Days). Depending on your bank, refunds can take up to 2 weeks to be credited to your account.

*International exchanges: The customer is responsible for all return shipping costs for order exchanges.

How do pre-orders and back-orders work?
BACK-ORDER AND PRE-ORDER PROCESSING

Back-ordered items typically take about two to four weeks until we ship your order. Back-orders are not charged until they are shipped. If you are in a hurry for your items (for example, if they are needed for a birthday gift or big trip), feel free to contact us and we will do our best to get them to you before you leave (no promises).

Pre-orders are charged at the time of order and will almost always be shipped during the “estimated delivery” window listed on web site when you ordered.

How do I contact Mission Workshop?
CONTACT

40 Rondel Place, San Francisco, Ca 94103
Customer Service Hours 10 AM – 6 PM (PT) Mon - Fri
Phone 415-864-7225
Email info@missionworkshop.com

Where are Mission Workshop bags manufactured?
BAG MANUFACTURING

From the initial design and prototyping to the actual manufacturing and finishing, every step of our bag's production goes down right here in the USA.

Does Mission Workshop offer Discounts on Corporate/Volume Sales?
CORPORATE/VOLUME SALES

Please contact our COO Bart Kyzar at (415) 864-7225 or bart.k@missionworkshop.com for information about volume pricing for corporate customers or large orders.

Where is Mission Workshop apparel manufactured?
APPAREL MANUFACTURING

Most of our apparel is made in the U.S. and Canada. The Renan Pullover is made in Peru near where the Alpaca yarn is spun.

How do I wash my Mission Workshop bag?
BAG CLEANING

The best way to wash your Mission Workshop bag is with water (yep, just water). You can either rub the dirt off with your hands or scrub it off with a soft brush. You should be able to get most of the dirt off this way. If you feel that you need to use soap, use a mild soap and rinse the pack thoroughly to remove any residue. Don't use a dryer of any sort, just hang it up and let it air dry.

How do I switch the shoulder strap on my messenger bag?
HOW TO SWITCH SHOULDER STRAP
How do I keep up with Mission Workshop releases & events?
NEWS & EVENTS

Sign-up here, and Mission Workshop will send periodic newsletters regarding the release of new products and events at our retail store.

We'll include a removal link in any email sent, so you may leave the Mission Workshop list any time that suits you.

Your e-mail will not be shared with any third parties, and will be kept confidential and only used for Mission Workshop communications.

Where can I buy Mission Workshop products?
WHERE TO BUY

You can find our bags at select dealers throughout the country, on our web site and at our retail locations in San Francisco.

INTERNATIONAL SHIPPING

ASIA / $55 UPS Flat Rate

Includes the following countries: Japan, Hong Kong, Singapore, Korea, and Taiwan.

EUROPE & AUSTRALIA / $45 UPS Flat Rate

Includes the following countries: Austria, Belgium, Denmark, Finland, France, Germany, Iceland, Ireland, Italy, Liechtenstein, Luxembourg, Netherlands, Norway, Portugal, Spain, Sweden, Switzerland, United Kingdom, New Zealand, and Australia.

CANADA / $30 USPS Flat Rate

OTHER WORLDWIDE DESTINATIONS/ $90 UPS Flat Rate

Worldwide shipping should be used for orders to Africa, South America, Russia, Bermuda, Israel, Malayasia, Indonesia, or other countries not mentioned above. International orders will need to be verified and this may take us several days. We only ship internationally to the recipient address on file with your credit card company. This will be verified by a phone call to the issuing bank.

Our flat rate includes the shipping cost only and DOES NOT INCLUDE DUTIES, TAXES, OR OTHER IMPORT CHARGES levied by the importing country.