Our returns and exchanges policy was written with the intent to maintain a balance between providing the highest level of customer service and maintaining a sustainable business model. Our policy continues to evolve and we welcome feedback. If you have any questions or comments, please reach out to us at firstname.lastname@example.org or call 415-864-7225. Really, we mean it and want to hear from you.
If you're not 100% satisfied with your purchase, please return any unused items within 45 days of purchase in original condition for a full refund less a $7.50 flat-rate freight/processing charge. All returns must be in new and unused condition and include original hang tags and packaging.
Returns take 10-12 business days from receipt at our warehouse to inspect, restock and process your refund and/or credit. We’ll send a confirmation email when your refund has been issued to the original payment method.
On credits/exchanges, you will be sent a store credit for the value of the returned item that can be used on our website to place any new order(s).
Items purchased anywhere except missionworkshop.com or at our San Francisco Retail Store, must be returned to the original place of purchase.
Any item that has been modified, altered or changed in any way other than its original form is not eligible for returns/exchanges/warranty
Final sale items are not eligible for return, exchange, or refund unless otherwise noted.