Frequently Asked Questions
Shipping, Warranties & Returns
• After your order is placed, a tracking number is automatically generated and sent to the email address you provided.
• We generally ship all in-stock items within 1–2 business days unless it's a weekend or a holiday. Business days do not include Saturday, Sunday or national holidays.
• If an item is back-ordered, it will typically take two to four weeks to ship, and we will contact you via email with updates on your order status during that time.
• Depending on where you're located, ground shipping to US addresses generally takes 3-7 days for delivery from time of shipment.
If you're concerned at all about your shipment feel free to contact us at support@missionworkshop.com with your order number in the subject line and we’ll get back to you within 24 hours (business days).
If there's a problem with your order and we anticipate a delay, we will contact you via email.
If you're not 100% satisfied with your purchase, please return any unused items within 45 days of purchase in original condition for a full refund less a $7.50 flat-rate freight/processing charge. All returns must be in new and unused condition and include original hang tags and packaging.
• All returns must be in new, unwashed and unused condition with all hang tags and packaging included.
• Returns take 10-12 business days from receipt at our warehouse to inspect, restock and process your refund and/or credit. We’ll send a confirmation email when your refund has been issued to the original payment method.
For domestic orders: Please click here to be taken to our return management page.
For international orders: Please click here.
• Returns take 10-12 business days from receipt at our warehouse to inspect, restock and process your refund and/or credit. We’ll send a confirmation email when your refund has been issued to the original payment method.
• On credits/exchanges, you will be sent a store credit for the value of the returned item that can be used on our website to place any new order(s).
• Items purchased anywhere except missionworkshop.com or at our San Francisco Retail Store, must be returned to the original place of purchase.
• Any item that has been modified, altered or changed in any way other than its original form is not eligible for returns/exchanges/warranty.
Final sale items are not eligible for return, exchange, or refund unless otherwise noted. Warranty not valid on final sale items.
Orders & Tracking
Please allow for up to 7 days processing and shipping during peak holiday season. Orders for in-stock items will ship within 1–2 business days. Business days do not include Saturday, Sunday or national holidays.
If an item is back-ordered, it will typically take two to four weeks to ship, and we will contact you via email with updates on your order status during that time.
Depending on where you're located, ground shipping to US addresses generally takes 3-7 days for delivery from time of shipment
If you're concerned at all about your shipment feel free to contact us at info@missionworkshop.com with your order number in the subject line and we’ll get back to you as soon as possible.
Mission Workshop only charges sales tax on orders shipped to California addresses.
Pre-orders are charged at the time of order and will almost always be shipped during the "estimated delivery" window listed on website when you ordered.
Products, Upkeep & Upgrading
Mission Workshop bags and apparel are made at a handful of carefully selected factories around the world. Each facility has been chosen because of its particular mix of skills and machinery to ensure that everything we create is as beautiful, functional, and as durable as possible. The vast majority of our bags and apparel are made in California, Colorado and New York with the balance being made in Italy and Portugal and occasionally in other factories around the world including China, Mexico and Vietnam.
Our bags and packs utilize waterproof materials and feature a two layer design with a floating liner making them highly resistant to water and foul weather when closed up properly. They are not, however, submersible nor intended to sit in pools of water for long periods of time.
The best way to wash your Mission Workshop bag is with water (yep, just water). You can either rub the dirt off with your hands or scrub it off with a soft brush. You should be able to get most of the dirt off this way. If you feel that you need to use soap, use a mild soap and rinse the pack thoroughly to remove any residue.
Don't use a dryer of any sort, just hang it up and let it air dry.
Switch Messenger Bag Strap Orientation — Video
Security & Legal
Security is very important to us. Mission Workshop uses the best-in-class third-party eCommerce platform, Shopify, to handle all of our order and payment processing. Our employees never see your credit or debit card information and it is not stored in our database.
Other
Customer Service Hours and Online Orders
8 am–5pm (PT)
Mon - Fri
support@missionworkshop.com
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We will send periodic newsletters regarding the release of new products and events at our retail store.
We'll include a removal link in any email sent, so you may leave the Mission Workshop list any time that suits you. Your e-mail will not be shared with any third parties, and will be kept confidential and only used for Mission Workshop communications.
Please contact our Dealer Team at dealer@missionworkshop.com for information about volume pricing for corporate customers or large orders.